Quotes about customer
page 4

“Three classes inhabited the city (Alexandria in Egypt): first the Aegyptian or native stock of people, who were quick-tempered and not inclined to civil life; and secondly the mercenary class, who were severe and numerous and intractable…; and, third, the tribe of the Alexandrians, who also were not distinctly inclined to civil life, and for the same reasons, but still they were better than those others, for even though they were a mixed people, still they were Greeks by origin and mindful of the customs common to the Greeks.”

Strabo Geographica

17.1.12-13
Geographica, 7 BC

Life, People

“Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer.”

Michael Hammer (1948–2008) American academic

Source: Reengineering the Corporation, 1993, p. 11

“The single idea that resounds on every page of this book is the idea of the infinity of the human spirit, in the individual as well as in humanity. It is a view of the wonderful and terrible disproportion of that spirit to everything that would contain and diminish it, of its awakening to its own nature through its confrontation with the reality of constraint and the prospect of death, of its terror before the indifference and vastness of the nature around it, of its discovery that what it most shares with the whole of the universe is its ruination by time, of its subsequent recognition that time is the core of reality if anything is, of its enslavement to orders of society and culture that belittle it, of its need to create a world, a human world, in which it can be and become itself even if to do so it must nevertheless rebel against every dogma, every custom, and every empire, and of its power to realize this seemingly impossible and paradoxical program by identifying, in each intellectual and political situation, the next steps.”

Roberto Mangabeira Unger book The Self Awakened: Pragmatism Unbound

Source: The Self Awakened: Pragmatism Unbound (2007), p. 26-7

Death, Books, World, Idea

“Nothing is more perishable than worn-out apparel, yet, thanks to documentary evidence, to the custom of burying people of high rank in their robes, and to the practice of wrapping up relics of saints in pieces of precious stuffs, we are enabled to form a veiy good idea of what these stuffs were like and where they came from. In the first instance they appear to have come from Byzantium, and from the East generally; but the manufacture afterwards extended to Sicily, and received great impetus at the Norman conquest of that island; Roger I. even transplanting Greek workmen from the towns sacked by his army, and settling them in Sicily. Of course many of the workers would be Mohammedans, and the old patterns, perhaps with the addition of sundry animals, would still continue in use; hence the frequency of Arabic inscriptions in the borders, the Cufic character being one of the most ornamental ever used. In the Hotel de Clu^ny at Paris are preserved the remains of the vestments of a bishop of Bayonne, found when his sepulchre was opened in 1853, the date of the entombment being the twelfth century. Some of these remains are cloth of gold, but the most remarkable is a very deep border ornamented with blue Cufic letters on a gold ground; the letters are fimbriated with white, and from them issue delicate red scrolls, which end in Arabic sort of flowers: this tissue probably is pure Eastern work. On the contrary, the coronation robes of the German emperors, although of an Eastern pattern, bear inscriptions which tell us very clearly where they were manufactured: thus the Cufic characters on the cope inform us that it was made in the city of Palermo in the year 1133, while the tunic has the date of 1181, but then the inscription is in the Latin language. The practice of putting Cufic inscriptions on precious stuffs was not confined to the Eastern and Sicilian manufactures; in process of time other Italian cities took up the art, and, either because it was the fashion, or because they wished to pass off" their own work as Sicilian or Eastern manufacture, imitations of Arabic characters are continually met with, both on the few examples that have come down to us of the stuffs themselves, or on painted statues or sculptured effigies. These are the inscriptions which used to be the despair of antiquaries, who vainly searched out their meaning until it was discovered that they had no meaning at all, and that they were mere ornaments. Sometimes the inscriptions appear to be imitations of the Greek, and sometimes even of the Hebrew. The celebrated ciborium of Limoges work in the Louvre, known as the work of Magister G. Alpais, bears an ornament around its rim which a French antiquary has discovered to be nothing more than the upper part of a Cufic word repeated and made into a decoration.”

William Burges (1827–1881) English architect

Quote was introduced with the phrase: In the lecture on the weaver's art, we are reminded of the superiority of Indian muslins and Chinese and Persian carpets, and the gorgeous costumes of the middle ages are contrasted with our own dark ungraceful garments. The Cufic inscriptions that have so perplexed antiquaries, were introduced with the rich Eastern stuffs so much sought after by the wealthy class, and though, as Mr. Burges observes Source: Art applied to industry: a series of lectures, 1865, p. 85; Cited in: " Belles Lettres http://books.google.com/books?id=0EegAAAAMAAJ&pg=PA143" in: The Westminster Review, Vol. 84-85. Baldwin, Cradock, and Joy, 1865. p. 143

People, Art, Search, Flowers

“I knew that I would speak in the language of the vanquished
No more durable than old customs, family rituals,
Christmas tinsel, and once a year the hilarity of carols.”

Czeslaw Milosz (1911–2004) Polish, poet, diplomat, prosaist, writer, and translator

"1945" (1985), trans. Czesław Miłosz and Robert Hass
New Poems (1985-1987)

Family, Christmas

“Working days in England are not the same as working days in foreign ports, because working days in England, by the custom and habits of the English, if not by their law, do not include Sundays.”

William Brett, 1st Viscount Esher (1815–1899) British lawyer, judge and politician

Nielsen v. Wait (1885), L. R. 16 Q. B. 71.

Law

“We all travelled light, taking with us only what we considered to be the bare essentials of life. When we opened our luggage for Customs inspection, the contents of our bags were a fair indication of character and interests. Thus Margo's luggage contained a multitude of diaphanous garments, three books on slimming, and a regiment of small bottles each containing some elixir guaranteed to cure acne. Leslie's cases held a couple of roll-top pullovers and a pair of trousers which were wrapped around two revolvers, an air-pistol, a book called Be Your Own Gunsmith, and a large bottle of oil that leaked. Larry was accompanied by two trunks of books and a brief case containing his clothes. Mother's luggage was sensibly divided between clothes and various volumes on cooking and gardening. I travelled with only those items that I thought necessary to relieve the tedium of a long journey: four books on natural history, a butterfly net, a dog, and a jam jar full of caterpillars all in imminent danger of turning into chrysalids. Thus, by our standards, fully equipped, we left the clammy shores of England.”

Gerald Durrell book My Family and Other Animals

On the family's move from England to Corfu
My Family and Other Animals (1956)

Life, Books, Dogs, Travel

“Custom ’tis alone That countless follies covers and defends.”

Pietro Nelli (1672–1740) Italian painter

Satire, I., V. — ""A Sansedonio.""
Translation reported in Harbottle's Dictionary of quotations French and Italian (1904), p. 435.

“Writing with a simplified alphabet checked the power of custom of an oral tradition but implied a decline in the power of expression and the creation of grooves which determined the channels of thought of readers and later writers.”

Harold Innis (1894–1952) Canadian professor of political economy

Minerva's Owl p. 11.
The Bias of Communication (1951)

““It’s no use!” it was the custom of his grandfather to say. “There’s not a bit o’ use in having brains! All they do is get you into trouble! A lucky idiot’s ten times better off than a brainy man with a jinx on him! A smart man starts thinkin’, and he thinks himself into a jail cell if his luck is bad, and good luck’s wasted on him because it ain’t reasonable and he don’t believe in it when it happens! It’s taken me a lifetime to keep my brains from ruinin’ me! No, sir! I hope none o’ my descendants inherit my brains! I pity ‘em if they do!”
Hoddan had been on Darth not more than four hours. In that time he’d found himself robbed, had resented it, had been the object of two spirited attempts at assassination, had ridden an excruciating number of miles on an unfamiliar animal, and now found himself in a stone dungeon and deprived of food lest feeding him obligate his host not to cut his throat. And he’d gotten into this by himself! He’d chosen it! He’d practically asked for it!
He began strongly to share his grandfather’s disillusioned view of brains.”

Murray Leinster book The Pirates of Zan

Source: The Pirates of Zan (1959), Chapter 4

Food, Hope, Thinking, Time

“In love affairs, there is no mediator like a merry, simple-hearted child — ever ready to cement divided hearts, to span the unfriendly gulf of custom, to melt the ice of cold reserve, and overthrow the separating walls of dread formality and pride.”

Anne Brontë book The Tenant of Wildfell Hall

Source: The Tenant of Wildfell Hall (1848), Ch. X : A Contract and a Quarrel; Gilbert Markham

Love, Heart

“Culture is best seen not as complexes of concrete behavior patterns — customs, usages, traditions, habit clusters — as has, by and large, been the case up to now, but as a set of control mechanisms — plans, recipes, rules, instructions (what computer engineers call “programs”) — for the governing of behavior.”

Clifford Geertz book The Interpretation of Cultures

Source: The Interpretation of Cultures (1973), p. 44

Behavior

“You could not tell a potential customer, expecting a learned and ancient magician, that you were not eve fully grown. Magnus had started lying about his age young, and had never dropped the habit.
It did get a little embarrassing sometimes when he forgot what lie he'd told to whom. Someone had once asked him what Julius Caeser was like, and Magnus had stared at him for much too long and said, 'Not tall?”

Cassandra Clare The Bane Chronicles

Source: The Bane Chronicles, What Really Happened in Peru (2013), p. 20.

Lie, Age, Lying, Learning

“Now when naturalists observe a close agreement in numerous small details of habits, tastes and dispositions between two or more domestic races, or between nearly-allied natural forms, they use this fact as an argument that all are descended from a common progenitor who was thus endowed; and consequently that all should be classed under the same species. The same argument may be applied with much force to the races of man.

As it is improbable that the numerous and unimportant points of resemblance between the several races of man in bodily structure and mental faculties (I do not here refer to similar customs) should all have been independently acquired, they must have been inherited from progenitors who were thus characterised.”

Charles Darwin book The Descent of Man, and Selection in Relation to Sex

volume I, chapter VII: "On the Races of Man", page 233 http://darwin-online.org.uk/content/frameset?pageseq=246&itemID=F937.1&viewtype=image The Descent of Man (1871)

Nature

“Philosophy complains that Custom has hoodwinked us, from the first; that we do everything by Custom, even Believe by it; that our very Axioms, let us boast of Free-thinking as we may, are oftenest simply such Beliefs as we have never heard questioned. Nay, what is Philosophy throughout but a continual battle against Custom; an ever-renewed effort to transcend the sphere of blind Custom, and so become Transcendental?”

Thomas Carlyle (1795–1881) Scottish philosopher, satirical writer, essayist, historian and teacher

Bk. III, ch. 8.
1830s, Sartor Resartus (1833–1834)

Question, Thinking, Effort

“It is absolutely outrageous that a spin doctor for Labor's NBN Co is being paid $450,000 per annum by Australian taxpayers to promote a company that generates no revenue, has no customers and provides no services to anybody”

Nick Minchin (1953) Australian politician

Sydney Morning Herald http://news.smh.com.au/breaking-news-national/bligh-chief-to-nbn-co-to-be-paid-450k-20091118-imfb.html

“Since so little is known about the early Macedonians, it is hardly strange that in both ancient and modern times there has been much disagreement on their ethnic identity. The Greeks in general and Demosthenes in particular looked upon them as barbarians, that is, not Greek. Modern scholarship, after many generations of argument, now almost unanimously recognises them as Greeks, a branch of the Dorians and ‘NorthWest Greeks’ who, after long residence in the north Pindus region, migrated eastwards. The Macedonian language has not survived in any written text, but the names of individuals, places, gods, months, and the like suggest strongly that the language was a Greek dialect. Macedonian institutions, both secular and religious, had marked Hellenic characteristics and legends identify or link the people with the Dorians. During their sojourn in the Pindus complex and the long struggle to found a kingdom, however, the Macedonians fought and mingled constantly with Illyrians, Thracians, Paeonians, and probably various Greek tribes. Their language naturally acquired many Illyrian and Thracian loanwords, and some of their customs were surely influenced by their neighbours[…] To the civilised Greek of the fifth and fourth centuries, the Macedonian way of life must have seemed crude and primitive. This backwardness in culture was mainly the result of geographical factors. The Greeks, who had proceeded south in the second millennium, were affected by the many civilising influences of the Mediterranean world, and ultimately they developed that very civilising institution, the polis. The Macedonians, on the other hand, remained in the north and living for centuries in mountainous areas, fighting with Illyrians, Thracians, and amongst themselves as tribe fought tribe, developed a society that may be termed Homeric. The amenities of city-state life were unknown until they began to take root in Lower Macedonia from the end of the fifth century onwards.”

John V.A. Fine (1903–1987) American historian

"The Ancient Greeks: A Critical History", Harvard University Press, 1983, pgs 605-608

Life, God, People, World

“The customer is usually wrong; but statistics indicate that it doesn't pay to tell him so.”

Aleister Crowley book Magick Without Tears

Ch XXI.
Magick Without Tears (1954)

“If the States may tax one instrument, employed by the Government in the execution of its powers, they may tax any and every other instrument. They may tax the mail; they may tax the mint; they may tax patent rights; they may tax the papers of the custom house; they may tax judicial process; they may tax all the means employed by the Government to an excess which would defeat all the ends of Government. This was not intended by the American people. They did not design to make their Government dependent on the States. […] If the controlling power of the States be established, if their supremacy as to taxation be acknowledged, what is to restrain their exercising control in any shape they may please to give it? Their sovereignty is not confined to taxation; that is not the only mode in which it might be displayed. The question is, in truth, a question of supremacy, and if the right of the States to tax the means employed by the General Government be conceded, the declaration that the Constitution and the laws made in pursuance thereof shall be the supreme law of the land is empty and unmeaning declamation.”

John Marshall (1755–1835) fourth Chief Justice of the United States

17 U.S. (4 Wheaton) 316, 432-433
McCulloch v. Maryland (1819)

People, Truth, Law, Exercises

“On the 24th of the same month I went to see the fort of Kangra, and gave an order that the Qazi, the Chief Justice (Mir'Adl), and other learned men of Islam should accompany me and carry out in the fort whatever was customary, according to the religion of Muhammad. Briefly, having traversed about one koss, I went up to the top of the fort, and by the grace of God, the call to prayer and the reading of the Khutba and the slaughter of a bullock which had not taken place from the commencement of the building of the fort till now, were carried out in my presence. I prostrated myself in thanksgiving for this great gift, which no king had hoped to receive, and ordered a lofty mosque to be built inside the fort' ….'After going round the fort I went to see the temple of Durga, which is known as Bhawan. A world has here wandered in the desert of error. Setting aside the infidels whose custom is the worship of idols, crowds of the people of Islam, traversing long distances, bring their offerings and pray to the black stone (image)' Some maintain that this stone, which is now a place of worship for the vile infidels, is not the stone which was there originally, but that a body of the people of Islam came and carried off the original stone, and threw it into the bottom of the river, with the intent that no one could get at it. For a long time the tumult of the infidels and idol-worshippers had died away in the world, till a lying brahman hid a stone for his own ends, and going to the Raja of the time said: 'I saw Durga in a dream, and she said to me: They have thrown me into a certain place: quickly go and take me up.”

Jahangir (1569–1627) 4th Mughal Emperor

The Raja, in the simplicity of his heart, and greedy for the offerings of gold that would come to him, accepted the tale of the brahman and sent a number of people with him, and brought that stone, and kept it in this place with honour, and started again the shop of error and misleading
Kangra (Himachal Pradesh) , Tuzuk-i-Jahangiri, translated into English by Alexander Rogers, first published 1909-1914, New Delhi Reprint, 1978, Vol. II, pp. 223-25.

Men, God, People, World

“The worst aspect of dating from the perspective of many men is how dating can feel to a man like robbery by social custom – the social custom of him taking money out of his pocket, giving it to her, and calling it a date. To a young man, the worst dates feel like being robbed and rejected. Boys risk death to avoid rejection”

Warren Farrell book The Myth of Male Power

e.g., by joining the Army
Source: The Myth of Male Power (1993), Part III: Government as substitute husband, p. 314.

Death, Men, Money, Feeling

“I was sacked from Dunkin' Donuts for squirting the donuts jelly all over the customers.”

Madonna (1958) American singer, songwriter, and actress

http://www.careerbuilder.com/Article/CB-1074-Changing-Jobs-Before-They-Made-It-Big/?ArticleID=1074&cbRecursionCnt=1&cbsid=2cff0592cadd497eb4f83b543bacdaca-290878106-RC-4&ns_siteid=ns_xx_g_I_was_sacked_from_Dun_ About working in Dunkin' Donuts in New York before becoming famous.

“Expertise now resides in fanatical customers. The world's best experts on your product or service, don't work for your company. They are your customers, or a hobby tribe.”

Kevin Kelly (1952) American author and editor

Out of Control: The New Biology of Machines, Social Systems and the Economic World (1995), New Rules for the New Economy: 10 Radical Strategies for a Connected World (1999)

World

“General systems theory (in the narrow sense of the term) is a discipline concerned with the general properties and laws of “systems”. A system is defined as a complex of components in interaction, or by some similar proposition. Systems theory tries to develop those principles that apply to systems in general, irrespective of the nature of the system, of their components, and of the relations or “forces” between them. The system components need not even be material, as, for example, in the system analysis of a commercial enterprise where components such as buildings, machines, personnel, money and “good will” of customers enter.”

Ludwig von Bertalanffy (1901–1972) austrian biologist and philosopher

Source: 1960s, Robots, Men and Minds (1967), p. 69

Money, Law, Nature, Sense

“…your Highnesses may believe that this island (Hispaniola), and all the others, are as much yours as Castile. Here there is only wanting a settlement and the order to the people to do what is required. For I, with the force I have under me, which is not large, could march over all these islands without opposition. I have seen only three sailors land, without wishing to do harm, and a multitude of Indians fled before them. They have no arms, and are without warlike instincts; they all go naked, and are so timid that a thousand would not stand before three of our men. So that they are good to be ordered about, to work and sow, and do all that may be necessary, and to build towns, and they should be taught to go about clothed and to adopt our customs.”

Cristoforo Colombo (1451–1506) Explorer, navigator, and colonizer

16 December 1492
Journal of the First Voyage

Men, People, Clothes

“Globalization -- and I think we share this conviction -- is that globalization needs to be shaped politically. It needs to be given a human face. But we cannot allow to fall back into pre-globalization times. So this conclusion of trade agreements that go beyond the scope of mere tariff agreements, customs agreements, are most important.”

Angela Merkel (1954) Chancellor of Germany

2016, Joint press conference of 17 November 2016

Thinking, Time

“No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.”

John P. Kotter (1947) author of The heart of Change

Step 3, p. 69
The Heart of Change, (2002)

Question

“Social equality does not necessarily follow from civil equality, and yet for the purpose of a hell black and damning prejudice, our papers still insist that the Civil Rights Bill is a Bill to establish social equality. If it is a Bill for social equality, so is the Declaration of Independence, which declares that all men have equal rights; so is the Sermon on the Mount, so is the Golden Rule, that commands us to do to others as we would that others should do to us; so is the Apostolic teaching, that of one blood God has made all nations to dwell on all the face of the earth; so is the Constitution of the United States, and so are the laws and customs of every civilized country in the world; for nowhere, outside of the United States is any man denied civil rights on account of his color.”

Frederick Douglass (1818–1895) American social reformer, orator, writer and statesman

Speech at the Civil Rights Mass-Meeting Held at Lincoln Hall (22 October 1883), as quoted in The Life and Times of Frederick Douglass https://archive.org/stream/lifetimesoffrede1881doug/lifetimesoffrede1881doug_djvu.txt (1881). 1880s, Speech at the Civil Rights Mass Meeting (1883)

Men, God, World, Law

“I do not mean that selling is ignored. Far from it. But selling, again, is not marketing. As already pointed out, selling concerns it with the tricks and techniques of getting people to exchange their cash for your product. It is not concerned with the values that the exchange is all about. And it does not, as marketing invariably does, view the entire business process as consisting of a tightly integrated effort to discover, create, arouse, and satisfy customer needs. The customer is somebody "out there" who, with proper cunning, can be separated from his loose change.”

Theodore Levitt (1925–2006) American economist and professor at Harvard Business School

Source: Marketing Myopia, 1960, p. 19

People, Business, Effort, Change

“The best startups discover a situation where customers have tried to build a solution themselves.”

Steve Blank (1953) American businessman

Source: The Startup Owner’s Manual (2012), p. 86.

“A girl of seven or ten years old is held to be the equal partner in a crime where another and a stronger is the principal; because she is in so many ways hampered and harmed by laws and customs pertaining to the past, we reach out hands of help especially to her that she may overtake the swift-marching procession of progress, for its sake that it may not slacken its speed on her account as much as for hers that she be not left behind.
I brought to the last Council our petition to Congress for the protection of women, which was responded to by raising the age of consent from ………. to sixteen years.”

Frances Willard (1839–1898) American suffragist

February 1891 https://prohibition.osu.edu/willard/speech

Women, Age, Law, Way

“The custom of procuring abortions has reached such appalling proportions in America as to be beyond belief… So great is the misery of the working classes that seventeen abortions are committed in every one hundred pregnancies.”

Emma Goldman (1868–1940) anarchist known for her political activism, writing, and speeches

"Mother Earth" (1911)

“The Tungans, more than the Han, are the enemy of our people. Today our people are already free from the oppression of the Han, but still continue under Tungan subjugation. We must still fear the Han, but cannot not fear the Tungans also. The reason we must be careful to guard against the Tungans, we must intensely oppose, cannot afford to be polite. Since the Tungans have compelled us, we must be this way. Yellow Han people have not the slightest thing to do with Eastern Turkestan. Black Tungans also do not have this connection. Eastern Turkestan belongs to the people of Eastern Turkestan. There is no need for foreigners to come be our fathers and mothers…From now on we do not need to use foreigners language, or their names, their customs, habits, attitudes, written language, etc. We must also overthrow and drive foreigners from our boundaries forever. The colors yellow and black are foul. They have dirtied our land for too long. So now it is absolutely necessary to clean out this filth. Take down the yellow and black barbarians! Long live Eastern Turkestan!”

Sabit Damulla Abdulbaki (1883–1934) First Prime Minister of the Turkish Islamic Republic of Eastern Turkistan, Uyghur statesman, politician,phi…

Zhang, Xinjiang Fengbao Qishinian [Xinjiang in Tumult for Seventy Years], 3393-4.

People, Fear, Color, Way

“I approached the problem of utility measurement in 1923 during a stay in Paris. There were three objects I had in view :
:(I) To point out the choice axioms that are implied when we think of utility as a quantity, and to define utility in a rigorous way by starting from a set of such axioms;
:(II) To develop a method of measuring utility statistically;
:(III) To apply the method to actual data.
The results of my study along these lines are contained in a paper “Sur un Problème d’Économic Pure”, published in the Series Norsk Matematisk Forenings Skrifter, Serie I, Nr 16, 1926. In this paper, the axiomatics are worked out so far as the static utility concept is concerned. The method of measurement developed is the method of isoquants, which is also outlined in Section 4 below. The statistical data to which the method was applied were sales and price statistics collected by the “Union des Coopérateurs Parisien”. From these data I constructed what I believe can be considered the marginal utility curve of money for the “average” member of the group of people forming the customers of the union. To my knowledge, this is the first marginal utility curve of money ever published.”

Ragnar Frisch (1895–1973) Norwegian economist

Frisch (1932) New Methods of Measuring Marginal Utility. Mohr, Tübingen. p. 2-3: Quoted in: Dagsvik, John K., Steinar Strøm, and Zhiyang Jia. " A stochastic model for the utility of income http://www.ssb.no/a/publikasjoner/pdf/DP/dp358.pdf." (2003). 1930s

Money, People, Way, Knowledge

“One thing that leads us astray here is that the selector seems to be in a position of power. That makes him seem like a judge. If you regard someone judging you as a customer instead of a judge, the expectation of fairness goes away. The author of a good novel wouldn't complain that readers were unfair for preferring a potboiler with a racy cover. Stupid, perhaps, but not unfair.”

Paul Graham (1964) English programmer, venture capitalist, and essayist

"Two Kinds Of Judgment", April 2007

Stupidity

“Man needs freedom, but few men are so strong as to be happy with complete freedom. A man needs to be part of a group, with accepted and respected relationships. Some men join foreign legions for adventure; still more swear on a bit of paper in order to acquire a framework of duties and obligations, customs and taboos, a time to work and a time to loaf, a comrade to dispute with and a sergeant to hate—in short, to belong.”

Robert A. Heinlein book Between Planets

Source: Between Planets (1951), Chapter 7, “The Detour” (p. 83)

Men, Hate, Happiness, Freedom

“Man alone consumes more flesh than all the other animals together devour; he is, then, the greatest destroyer; and this more from custom than necessity. Instead of using with moderation the blessings which are offered him, instead of disposing of them with equity, instead of increasing them in proportion as he destroys, the rich man places all his glory in consuming, in one day, at his table, as much as would be necessary to support many families: he equally abuses both animals and his fellow-creatures, some of whom remain starving and languishing in misery, and labour only to satisfy his immoderate appetite, and more insatiable vanity, and who, by destroying others through wantonness, destroys himself by excess. Nevertheless, man, like some other animals, might live on vegetables.”

Georges-Louis Leclerc, Comte de Buffon book Histoire Naturelle

Histoire Naturelle (1753), trans. J. S. Barr, London: H. D. Symonds, 1797, vol. V, pp. 209 https://books.google.it/books?id=9QpTAAAAYAAJ&pg=PA209-210.

Family, Support, Animals

““You’ve behaved very highhandedly, Captain Mallory. Is that the custom out here?”
“The custom is, sir, that those who know a situation handle it and those who don’t watch and learn, or get out of the way.””

C. J. Cherryh book Downbelow Station

Book 1, Chapter 4 (p. 34)
Downbelow Station (1981)

Way, Learning

“Only that he may conform
To tyrant custom.”

Guillaume de Salluste Du Bartas (1544–1590) French writer

Second Week, Third Day, Part ii. Compare: "The tyrant custom", William Shakespeare, Othello, act i. sc. 3, line 230.
La Seconde Semaine (1584)

“National loyalty is founded in the love of place, of the customs and traditions that have been inscribed in the landscape and of the desire to protect these good things through a common law and a common loyalty.”

Roger Scruton (1944–2020) English philosopher

England and the Need for Nations (2006)

Love, Law, Loyalty

“Technologists are not noted for learning from the errors of the past. They look forward, not behind, so they repeat the same problems over and over again. […] As each new technology matures, customers are no longer happy with the flashy promises of the technology but instead demand understandable and workable designs. Slowly the manufacturers relearn the same basic principles and apply them to their products. The most egregious failures always come from the developers of the most recent technologies.”

Donald A. Norman book The Design of Everyday Things

Introduction to the 2002 Edition, p. xv.
The Design of Everyday Things (1988, 2002)

Happiness, Error, Failure, Understanding

“The difference between the most dissimilar characters, between a philosopher and a common street porter, for example, seems to arise not so much from nature, as from habit, custom, and education.”

Adam Smith (1723–1790) Scottish moral philosopher and political economist

Source: (1776), Book I, Chapter II, p. 17.

Education, Nature

“My wife is in Portugal with the dog. The dog is with my wife so the city of London is safe, the big threat is away. [After his Yorkshire Terrier had issues with customs. ]”

José Mourinho (1963) Portuguese association football player and manager

http://news.bbc.co.uk/sport2/hi/funny_old_game/7004282.stm Chelsea FC

Dogs

“What a vast Traffick is drove, what a variety of Labour is performed in the World to the Maintenance of Thousands of Families that altogether depend on two silly if not odious Customs; the taking of Snuff and smoking of Tobacco; both which it is certain do infinitely more hurt than good to those that are addicted to them!”

Bernard Mandeville book The Fable of the Bees

"A Search into the Nature of Society", p. 415
The Fable of the Bees (1714)

World, Family, Hurt, Dependency

“When Henry Ford said, "The customer can have a car in any color as long as it's black," he was not joking.”

Peter F. Drucker (1909–2005) American business consultant

Source: 1960s - 1980s, MANAGEMENT: Tasks, Responsibilities, Practices (1973), Part 1, p. 209

Cars, Color

“For what do we now see in the country? We see a man who, as Senator of the United States, voted to tamper with the public mails for the benefit of slavery, sitting in the President's chair. Two days after he is seated we see a judge rising in the place of John Jay — who said, 'Slaves, though held by the laws of men, are free by the laws of God' — to declare that a seventh of the population not only have no original rights as men, but no legal rights as citizens. We see every great office of State held by ministers of slavery; our foreign ambassadors not the representatives of our distinctive principle, but the eager advocates of the bitter anomaly in our system, so that the world sneers as it listens and laughs at liberty. We see the majority of every important committee of each house of Congress carefully devoted to slavery. We see throughout the vast ramification of the Federal system every little postmaster in every little town professing loyalty to slavery or sadly holding his tongue as the price of his salary, which is taxed to propagate the faith. We see every small Custom-House officer expected to carry primary meetings in his pocket and to insult at Fourth-of-July dinners men who quote the Declaration of Independence. We see the slave-trade in fact, though not yet in law, reopened — the slave-law of Virginia contesting the freedom of the soil of New York We see slave-holders in South Carolina and Louisiana enacting laws to imprison and sell the free citizens of other States. Yes, and on the way to these results, at once symptoms and causes, we have seen the public mails robbed — the right of petition denied — the appeal to the public conscience made by the abolitionists in 1833 and onward derided and denounced, and their very name become a byword and a hissing. We have seen free speech in public and in private suppressed, and a Senator of the United States struck down in his place for defending liberty. We have heard Mr. Edward Everett, succeeding brave John Hancock and grand old Samuel Adams as governor of the freest State in history, say in his inaugural address in 1836 that all discussion of the subject which tends to excite insurrection among the slaves, as if all discussion of it would not be so construed, 'has been held by highly respectable legal authorities an offence against the peace of the commonwealth, which may be prosecuted as a misdemeanor at common law'. We have heard Daniel Webster, who had once declared that the future of the slave was 'a widespread prospect of suffering, anguish, and death', now declaring it to be 'an affair of high morals' to drive back into that doom any innocent victim appealing to God and man, and flying for life and liberty. We have heard clergymen in their pulpits preaching implicit obedience to the powers that be, whether they are of God or the Devil — insisting that God's tribute should be paid to Caesar, and, by sneering at the scruples of the private conscience, denouncing every mother of Judea who saved her child from the sword of Herod's soldiers.”

George William Curtis (1824–1892) American writer

1850s, The Present Aspect of the Slavery Question (1859)

Life, Death, Men, God

“Moralities, ethics, laws, customs, beliefs, doctrines — these are of trifling import. All that matters is that the miraculous become the norm.”

Henry Miller book Black Spring

Black Spring (1938)

Law

“You will not find much about what the Prime Minister does in the text-books. What he does is partly made up of convention and custom, but the nature of the office depends a great deal on the person who holds it. … Make it [the Cabinet] as small as possible. Democracy means government by discussion, but it is only effective if you can stop people talking. Some of my early Cabinets were very small, but I arrived at the conclusion that 16 is the right number.”

Clement Attlee (1883–1967) Former Prime Minister of the United Kingdom

Address to the Oxford University Law Society (14 June 1957), quoted in The Times (15 June 1957), p. 4.
Later life

People, Books, Democracy, Nature

“Throughout my adult life governments around the Western world have been propagating the gospel of multiculturalism, which tells us that immigrants, from whatever part of the world and whatever way of life, are a welcome part of our “multicultural” society. Differences of language, religion, custom, and attachment don’t matter, they have reassured us, since all can form part of the colorful tapestry of the modern state. Anybody who publicly disagreed with that claim invited the attentions of the thought police, always ready with the charge of racism, and never so scrupulous as to think it a sin to destroy the career of someone, provided he was white, indigenous, and male. To be quite honest, living through this period of organized mendacity has been one of the least agreeable ordeals that we conservatives have had to undergo. Keeping your head down is bad enough; but filling your head with official lies means sacrificing thought as well as freedom.”

Roger Scruton (1944–2020) English philosopher

"Multiculturalism, R.I.P." http://spectator.org/38473_multiculturalism-rip/ The American Spectator (December 2010).

Life, World, Religion, Color

“Sure, we loaned money to build hotels and casinos in Las Vegas. So what? Las Vegas borrowers were good customers.”

Jimmy Hoffa (1913–1982) American labor leader

Source: Hoffa The Real Story (1975), Chapter 7, Gangsters and the "Irish Mafia", p. 119

Money

“While in the course of ages the nucleus of social custom inscribed in law has been subjected to but slight and gradual modifications, the other portion has been largely developed in directions indicated by the interests of the dominant classes, and to the injury of the classes they oppress.”

Peter Kropotkin (1842–1921) Russian zoologist, evolutionary theorist, philosopher, scientist, revolutionary, economist, activist, geogr…

Source: Law and Authority (1886), III

Age, Law

“[There is a distinguishes between] low-end disruption which targets customers who do not need the full performance valued by customers at the high end of the market and "new-market disruption" that targets customers that could previously not be served profitably by the incumbent.”

Clayton M. Christensen (1952–2020) Mormon academic

Christensen (2003) The Innovator's Solution. p. 22-23
2000s

“The idea is to generate paperwork. The word could hardly be more apt. Paper is work. Paper is the big employer. Someone fills out a form (in triplicate), someone files one copy, the other copy goes somewhere else to be filed by someone else, the third is retained by the customer for his records. The most insignificant transaction must be scrupulously recorded and logged, filed and stored, even, on occasion, retrieved. On a trip to Libya, p. 183.”

Geoff Dyer (1958) English writer

Yoga For People Who Can't Be Bothered To Do It (1993)

Idea

“Out of the savage tribe grew up the barbarian village community; and a new, still wider, circle of social customs, habits, and institutions, numbers of which are still alive among ourselves, was developed under the principles of common possession of a given territory and common defence of it, under the jurisdiction of the village folkmote, and in the federation of villages belonging, or supposed to belong, to one stem. And when new requirements induced men to make a new start, they made it in the city, which represented a double network of territorial units (village communities) connected with guilds, these latter arising out of the common prosecution of a given art or craft, or for mutual support and defence.”

Peter Kropotkin book Mutual Aid: A Factor of Evolution

Mutual Aid: A Factor of Evolution (1902)

Men, Art, Communication, Support

“Some think that He does not call her 'mother' but only 'woman' so as not to inflict a deeper wound of sorrow on her heart. I do not reject this; but another conjecture is no less probable, that Christ wanted to show that now that He has completed the course of human life, He puts off the condition in which He has lived and enters into the heavenly kingdom where He will rule over angels and men. For we know that Christ's custom always was to recall believers from looking at the flesh. This was especially necessary at His death.”

John Calvin (1509–1564) French Protestant reformer

Commentary on John 19:26
St John

Life, Death, Men, Angels

“This was the custom of the tribes, and perhaps, in the fogs of their pasts, the scheme had had its reasons. Yet like many of their ways, only the peel remained, the fruit was long gone.”

Tanith Lee book Vazkor, Son of Vazkor

Book One, Part I “The Krarl”, Chapter 4 (p. 31)
Vazkor, Son of Vazkor (1978)

Way, Past

“In Geneva lived Jean-Jacques Rousseau. He too was a rebel, mighty in war. Voltaire was keener, wittier, deeper, greater. Rousseau was more fiery, emotional, passionate. Both were really warriors in the same great cause. From their different places, three miles apart, both sent forth their thunderbolts to wake a sleeping world. When the world awakened and shook itself, churches, thrones, institutions, laws, and customs were buried in the wreck. Some charged the wreck to Voltaire, some to Rousseau.”

Clarence Darrow (1857–1938) American lawyer and leading member of the American Civil Liberties Union

Voltaire (1916)

War, World, Law, Sleep

“It is not enough for a leader to have a vision. A leader needs to attract followers, men and women who can commit themselves to the new ideal of customer focus. But if the mobilization process is to succeed, those followers must become leaders, too, finding their own sense of purpose in the shared challenge and spreading the call and vision of change.”

James A. Champy (1942) American businessman

Cited in: Don Soderquist (2005), The Wal-Mart Way, p. 7
Reengineering management, 1995

Women, Men, Sense, Change

“I would rather see Rome ruled by a man who once had to ask his accountant tricky questions before his steward could pay the butcher’s bill than by some mad limb like Nero, who was brought up believing himself the son and the grandson of gods, and who thought wearing the purple gave him free rein to indulge his personal vanities, execute real talent, bankrupt the Treasury, burn half of Rome – and bore the living daylights out of paying customers in theatres!”

Lindsey Davis book Shadows in Bronze

Shadows in Bronze

God, Question, Personality, Madness

“In the 1920… the closed body rose to dominance, the Model T came to an end, and the upgrading of cars began. The events of the past few years of car market, I believe, have validated the General Motors product policy that we formulated in 1921. John Gordon, president of General Motors, recently observed that our slogan of “a car for every purse and purpose” is as appropriate as ever; indeed, we have never offered our customers greater variety and choice than we do today. In the 1963 model year the industry offers 429 models of domestically produced cars, compared with 272 in 1955; General Motor alone had 138 models in 1963, compared with 85 in 1955.”

Alfred P. Sloan (1875–1966) American businessman

Source: My Years with General Motors, 1963, p. 512 (2015 edition)

Cars, Past

“The prototypical act of the modern intellectual is his abstracting himself from the life of the family. It is an act that has something about it of ritual thaumaturgy—at the beginning of our intellectual careers we are like nothing so much as those young members of Indian tribes who have had a vision or a dream which gives them power on condition that they withdraw from the ordinary life of the tribe. By intellectuality we are freed from the thralldom to the familial commonplace, from the materiality and concreteness by which it exists, the hardness of the cash and hardness of getting it, the inelegance and intractability of family things. It gives us power over intangibles and imponderables such as Beauty and Justice, and it permits us to escape the cosmic ridicule which in our youth we suppose is inevitably directed at those who take seriously the small concerns of the quotidian world, which we know to be inadequate and doomed by the very fact that it is so absurdly conditioned—by things, habits, local and temporary customs, and the foolish errors and solemn absurdities of the men of the past.”

Lionel Trilling (1905–1975) American academic

“George Orwell and the politics of truth,” The Opposing Self (1950), p. 163
The Opposing Self (1950)

Life, Men, Youth, World

“In one of the most brilliant papers in the English language Hume made it clear that what we speak of as 'causality' is nothing more than the phenomenon of repetition. When we mix sulphur with saltpeter and charcoal we always get gunpowder. This is true of every event subsumed by a causal law — in other words, everything which can be called scientific knowledge. "It is custom which rules," Hume said, and in that one sentence undermined both science and philosophy.”

Philip K. Dick (1928–1982) American author

"The Day the Gods Stopped Laughing," unpublished article written in the late 60's, quoted in To The High Castle: Philip K. Dick: A Life 1928-1962 (1989) by Gregg Rickman

Law, Knowledge, Science

“The human groups have been selected for the effects of their habitual practices, effects of which the individuals were not and could not be aware. Customs are mostly group properties, beneficial only if they are common properties of its individual members but referring to reciprocal action.”

Friedrich Hayek (1899–1992) Austrian and British economist and Nobel Prize for Economics laureate

"The Origins and Effects of Our Morals: A Problem for Science", in The Essence of Hayek (1984)
1980s and later

“There should be no more signing of international agreements that reduce customs duties and other commercial barriers without including quantified and binding measures to combat fiscal and climate dumping in those same treaties.”

Thomas Piketty (1971) French economist

We must rethink globalization, or Trumpism will prevail (16 November 2016)

“How lasting the impact of social media will have is yet to be determined, but one thing for sure, it has turned the chain of influence upside down. Today the reader, the lowly reader, that presumably passive consumer of all the great insight handed down by the reporter, confirmed by the analyst, attested to by the reference customer—this reader, I say, has now become the writer! Except it is not a reader/writer. It is reader/writers at large, many readers, the wisdom (or madness) of crowds. We have embarked upon the world's largest and longest cocktail party, and every issue imaginable is up for grabs.”

Geoffrey Moore (1946) American business writer

Paul Gillin, ‎Geoffrey A. Moore (2009), The New Influencers: A Marketer's Guide to the New Social Media. p. vii

Wisdom, World, Imagination, Madness

“Enterprise architecture is the organizing logic for business processes and IT infrastructure reflecting the integration and standardization requirements of a company's operation model… The key to effective enterprise architecture is to identify the processes, data, technology, and customer interfaces that take the operating model from vision to reality.”

Jeanne W. Ross (1958) American computer scientist

Source: Enterprise architecture as strategy, 2006, p. 47

Business, Reality

“A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open their wallets.”

Steve Jobs (1955–2011) American entrepreneur and co-founder of Apple Inc.

Interview with the New York Times (5 June 2007)
2000s

“If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.”

Ron Kaufman (1956) American author and consultant

Lift Me UP! Service With A Smile (2005)

Business

“Management, in any continuously successful plant, is not related to single workers but always to working groups. In every department that continues to operate, the workers have whether aware of it or not formed themselves into a group with appropriate customs, duties, routines, even rituals; and management succeeds (or fails) in proportion as it is accepted without reservation by the group as authority and leader.”

Elton Mayo (1880–1949) Australian academic

Source: The Social Problems of an Industrial Civilisation, 1945, p. 81-82

Success

“If any of my readers set out with the notion that that all races of men think and act much in the same way as educated Englishmen, the evidence of superstitious belief and custom collected in this work should suffice to disabuse him of so erroneous a prepossession.”

James Frazer book The Golden Bough

Source: The Golden Bough (1890), Chapter 27, Succession to the Soul.

Men, Education, Way, Thinking

“Be it so. This burning of widows is your custom; prepare the funeral pile. But my nation has also a custom. When men burn women alive we hang them, and confiscate all their property. My carpenters shall therefore erect gibbets on which to hang all concerned when the widow is consumed. Let us all act according to national customs.”

Charles James Napier (1782–1853) Commander-in-Chief in British India

Napier, William. (1851) History of General Sir Charles Napier's Administration of Scinde, London: Chapman and Hall p. 35 http://books.google.com/books?id=d84BAAAAMAAJ&vq=suttee&dq=History%20of%20the%20Administration%20of%20Scinde&pg=PA35#v=onepage&q&f=false at books.google.com. Retrieved 11 October 2013

Women, Men

“I think we really have to stand for something. I think we give the customer better value.”

Charlie Ergen (1953) American businessman

Interview with CNBC's David Faber http://www.cnbc.com/2015/05/14/cnbc-exclusive-cnbc-transcript-dish-chairman-ceo-charlie-ergen-speaks-with-cnbcs-david-faber-on-squawk-on-the-street-today.html (2015)

Thinking

“Customs and immigrations officials are trained to detect the unusual. In some countries they are especially alert to CIA officers”

John Stockwell (1937) American activist

In Search of Enemies: A CIA Story, "Kinshasa"; ISBN 0393057054

Training, Country

“TQM is focused on everyone's satisfaction. TQM is an unyielding, continuing, improving effort by everyone in the company to understand, meet, and exceed the expectations of customers. TQM is not just a quality control program.”

Shoji Shiba (1930) Japanese academic

Alex d'Arbeloff cited in: Shōji Shiba, New American TQM. Productivity press, 1993. p. 315

Understanding, Effort

“Customer Development says “Glad you have these hypotheses about your startup. All of them are probably wrong.””

Steve Blank (1953) American businessman

Startup Grind "70,000 tests later, Steve Blank knows how your startup can fail" https://medium.com/startup-grind/70-000-tests-later-steve-blank-knows-how-your-startup-can-fail-81e316baecca#.niap677nt. June 15, 2016.

“The legislator commands the future; to be feeble will avail him nothing: it is for him to will what is good and to perpetuate it; to make man what he desires to be: for the laws, working upon the social body, which is inert in itself, can produce either virtue or crime, civilized customs or savagery.”

Louis Antoine de Saint-Just (1767–1794) military and political leader

Le législateur commande à l’avenir; il ne lui sert de rien d’être faible: c’est à lui de vouloir le bien et de le perpétuer; c’est à lui de rendre les hommes ce qu’il veut qu’ils soient: selon que les lois animent le corps social, inerte par lui-même, il en résulte les vertus ou les crimes, les bonnes mœurs ou la férocité. Discours sur la Constitution à donner à la France http://www.royet.org/nea1789-1794/archives/discours/stjust_constitution_24_04_93.htm, speech to the National Convention (April 24, 1793).

Law, Future

“In spite of difference of soil and climate, of language and manners, of laws and customs—in spite of things silently gone out of mind, and things violently destroyed, the Poet binds together by passion and knowledge the vast empire of human society, as it is spread over the whole earth, and over all time.”

William Wordsworth book Lyrical Ballads

Preface.
Lyrical Ballads (1798–1800)

Law, Knowledge, Passion, Time

“Polaroid is warning customers not to listen to the part of the Outkast song Hey Ya! that tells people to "shake it like a Polaroid picture", because that could actually ruin the pictures. In a related story, Bacardi is warning shorties to be responsible and not “sip Bacardi like it’s Dey birfday."”

Tina Fey (1970) American comedian, writer, producer and actress

http://snltranscripts.jt.org/03/03mupdate.phtml

People, Parting

“[N]eutrality must be mandated at the application and content layer if we truly want a free, open and non-discriminatory internet. All wireless broadband customers must have the ability to access any lawful applications and content they choose, and applications/content providers must be prohibited from discriminating based on the customer’s mobile operating system.”

John S. Chen (1955) American businessman

Net Neutrality: No on Reclassification, Yes on Adding Content & App Providers http://blogs.blackberry.com/2015/01/blackberry-net-neutrality in INSIDE BlackBerry (21 January 2015)

Law

“What nation on earth could have maintained the semblance of civilization, the spirit or the customs of their forefathers, during so many centuries of overwhelming depression, but one of such singular character as the Rajpoot?... Rajast’han exhibits the sole example in the history of mankind, of a people withstanding every outrage barbarity could inflict, or human nature sustain, from a foe whose religion commands annihilation; and bent to the earth, yet rising buoyant from the pressure, and making calamity a whetstone to courage.... Not an iota of their religion or customs have they lost....”

James Tod (1782–1835) 1782-1835, English officer of the British East India Company and an Oriental scholar

Annals and Antiquities of Rajasthan by James Tod

People, Religion, History, Courage

“There are far too many people there for comfort. Birth control came late and is still being fought—if you can possibly imagine that. There are just too many of the archaic religions still around, as well as crackbrained ideas that have been long entrenched in custom. The world’s overcrowded. Men, women, children, a boiling mob wherever you look.”

Harry Harrison book Planet of the Damned

Source: Planet of the Damned (1962), Chapter 12

Women, Men, Children, People

“The stakeholder concept was originally defined as "those groups without whose support the organization would cease to exist." The list of stakeholders originally included shareowners, employees, customers, suppliers, lenders and society. Stemming from the work of Igor Ansoff and Robert Stewart (in the planning department at Lockheed) and, later Marion Doscher and Stewart at SRI, the original approach served an important information function in the SRI corporate planning.”

R. Edward Freeman (1951) American academic

R. Edward Freeman (2010) Strategic Management: A Stakeholder Approach. p. 32

Support

“Adrian Slywotzky believes the Internet will overturn the inefficient push model of supplier-customer interaction. He predicts that in all sorts of markets, customers will use choiceboards—interactive, on-line systems that let people design their own products by choosing from a menu of attributes, prices, and delivery options. And he explores how the shifting role of the customer—from passive recipient to active designer—will change the way companies compete.”

Clayton M. Christensen (1952–2020) Mormon academic

Adrian J. Slywotzky, Clayton M. Christensen, Richard S. Tedlow, Nicholas G. Carr (2000) "The future of commerce." Harvard Business Review Vol 78.1. p. 39-53. ( abstract http://hbr.org/product/future-of-commerce-hbr-onpoint-enhanced-edition/an/4681-PDF-ENG) 2000s

People, Way, Change

“I like the American-Canadian border, 'cause if you're walking on the border with a friend, and you push your friend into Canada, he can't push you back right away, 'cause first he has to go through customs. "What brings you to Canada?":[Points to the side] "That asshole." "When are you leaving?"”

Mitch Hedberg (1968–2005) American stand-up comedian

"As soon as I regain my equilibrium!"
Just For Laughs: On The Edge - 2002

“A business process is a collection of activities that takes one or more kinds of input and creates an output that is of value to the customer. A business process has a goal and is affected by events occurring in the external world or in other processes.”

Michael Hammer (1948–2008) American academic

Source: Reengineering the Corporation, 1993, p. 35

World, Business

“Wind indeed increases fire, but custom love.”

Pythagoras (-585–-495 BC) ancient Greek mathematician and philosopher

"Pythagorean Ethical Sentences From Stobæus" (1904)
Florilegium

Love

“For a generation of customers used to doing their buying research via search engine, a company’s brand is not what the company says it is, but what Google says it is.”

Chris Anderson book The Long Tail

Source: The Long Tail: Why the Future of Business Is Selling Less of More (2006), Ch. 7, p. 99

“Everything comes to an end, reader. It is an old truism to which may be added that not everything that lasts, lasts for long. This latter part is not readily admitted; on the contrary the idea that an air castle lasts longer than the very air of which it is made is hard to get out of a person's head, and this is fortunate, otherwise the custom of making those almost eternal constructions might be lost.”

Machado de Assis book Dom Casmurro

Tudo acaba, leitor; é um velho truísmo, a que se pode acrescentar que nem tudo o que dura dura muito tempo. Esta segunda parte não acha crentes fáceis; ao contrário, a idéia de que um castelo de vento dura mais que o mesmo vento de que é feito, dificilmente se despegará da cabeça, e é bom que seja assim, para que se não perca o costume daquelas construções quase eternas.
Source: Dom Casmurro (1899), Ch. 118, p. 235

Idea, Parting, Personality

“Greeks, Armenians, Jews, Persians, Chinese and Japanese could be cited as examples of ethnic continuity, since, despite massive cultural changes over the centuries, certain key identifying components—name, language, customs, religious community and territorial association—were broadly maintained and reproduced for millennia.”

Anthony D. Smith (1939–2016) British academic

Source: Nationalism and Modernism (1998), p. 191.

Communication, Change

“It is a fit time to go to the drinking,
With the skilful men, about art,
And a hundred knots, the custom of the country,
The shepherd of the districts, support of gates,
Like going without a foot to battle.”

Taliesin (534–599) Welsh bard

Book of Taliesin (c. 1275?), The Fold of the Bards

Men, Art, Drink, Support

“2762. In Matters of Slander, thou oughtest to suspend thy Judgment, and examine the Thing; and not, as the common Custom is, persuade thyself, that common Report is sufficient warrant for the Truth of the Matters. Popular Opinion is the greatest Lie in the World.”

Thomas Fuller (writer) (1654–1734) British physician, preacher, and intellectual

Introductio ad prudentiam: Part II (1727)

Truth, Lie, World

“In this vast country of ours, people profess different religions, speak different languages, dress differently and observe different customs; but we are one nation; the history of our struggle for independence and our faith in our future development are our common bonds.”

Lal Bahadur Shastri (1904–1966) The second Prime Minister of the Republic of India and a leader of the Indian National Congress party

People, Faith, Religion, History

“There should be open competition for all men; and the most able should not be prevented by laws or customs from succeeding best and rearing the largest number of offspring. Important as the struggle for existence has been and even still is, yet as far as the highest part of man's nature is concerned there are other agencies more important. For the moral qualities are advanced, either directly or indirectly, much more through the effects of habit, the reasoning powers, instruction, religion, &c., than through natural selection; though to this latter agency the social instincts, which afforded the basis for the development of the moral sense, may be safely attributed.”

Charles Darwin book The Descent of Man, and Selection in Relation to Sex

volume II, chapter XXI: "General Summary and Conclusion", pages 403-404 http://darwin-online.org.uk/content/frameset?pageseq=420&itemID=F937.2&viewtype=image The Descent of Man (1871)

Men, Religion, Law, Nature

“It is never my custom to use words lightly. If twenty-seven years in prison have done anything to us, it was to use the silence of solitude to make us understand how precious words are and how real speech is in its impact on the way people live and die.”

Nelson Mandela (1918–2013) President of South Africa, anti-apartheid activist

Nelson Mandela on words, Closing address 13th International Aids Conference, Durban, South Africa (14 July 2000). Source: From Nelson Mandela By Himself: The Authorised Book of Quotations © 2010 by Nelson R. Mandela and The Nelson Mandela Foundation http://www.nelsonmandela.org/content/mini-site/selected-quotes 2000s

People, Way, Understanding, Solitude

“A leader must keep his or her eye on the core customers and core business. I have seen many executives focus so much on new growth that they let the core business slip away.”

Don Soderquist (1934–2016)

Don Soderquist “ The Wal-Mart Way: The Inside Story of the Success of the World's Largest Company https://books.google.com/books?id=mIxwVLXdyjQC&lpg=PR9&dq=Don%20Soderquist&pg=PR9#v=onepage&q=Don%20Soderquist&f=false, Thomas Nelson, April 2005, p. 178. On Leading Well

Business

“I found out later that, NSA had approached the telecommunications companies in February of 2001, this is 8 months before 9/11 asking for all the customer data, that is the billing data on phone calls made from US citizens to other US citizens. In fact, the entire customer set. So, and that's fundamentally what they did after 9/11, here they were asking 8 months before. And what that meant to me was that this was the design from the beginning that management had made the plans to spy on the United States and people in the United States even before 9/11. Ok, then, when 9/11 occurred, that was the pure excuse for them to go in and say, 'now, telecoms, we really need the data now, to be able to do this to be, to protect the United States from terrorism.”

William Binney former U.S. intelligence official and cryptoanalyst; whistleblower

and that was simply false to begin with. We had no problem at all identifying these people from the beginning." source: William Binney - 'The Government is Profiling You' - video lecture at MIT https://www.youtube.com/watch?v=qB3KR8fWNh0

People, Problem, Falseness

“Early entry is appropriate when the following general circumstances hold:
- Image and reputation of the firm are important to the buyer, and the firm can develop an enhanced reputation by being a pioneer.
- Early entry can initiate the learning process in a business in which the learning curve is important, experience is difficult to imitate, and it will not be nullified by successive technological generations.
- Customer loyalty will be great, so that benefits will accrue to the firm that sells to the customer first.
- Absolute cost advantages can be gained by early commitment to supplies of raw materials, distribution channels, and so on.”

Michael E. Porter (1947) American engineer and economist

2008 edition, p. 248
Competitive strategy, 1980

Business, Learning, Success, Loyalty

“Good literature erects bridges between different peoples, and by having us enjoy, suffer, or feel surprise, unites us beneath the languages, beliefs, habits, customs, and prejudices that separate us.”

Mario Vargas Llosa (1936) Peruvian writer, politician, journalist, and essayist

Nobel Lecture (2010)

People, Feeling, Literature, Suffering

“Before that kafir [Guru Arjun Deva] was executed this recluse [meaning himself] had seen in a dream that the reigning king had smashed the skull of idolatry. Indeed, he was a great idolater, and the leader of the idolaters, and the chief of unbelievers. May Allah blast him! The Holy Prophet who is the ruler of religion as well as the world, has cursed the idolaters as follows in some of his prayers – “O Allah, demean their society, create divisions in their ranks, destroy their homes, and get at them like the mighty one.”
It is required by religion [Islam] that jihad should be waged against the unbelievers, and that they should be dealt with harshly… It is obligatory on Muslims to acquaint the king of Islam with the evil customs of false religions… Maybe the king has no knowledge of these evil customs… Some Ulama of Islam should come forward, and proclaim the evils present in their (unbelievers’) ways… It will be no excuse on the Day of Judgment that they did not proclaim the tenets of the Shariat because they were not called upon (to do so)…”

Ahmad Sirhindi (1564–1624) Indian philosopher

Maktubat-i-Imam Rabbani translated into Urdu by Maulana Muhammad Sa’id Ahmad Naqshbandi, Deoband, 1988, Volume I, pp.435-36. This letter was written to Shaikh Farid.
From his letters

World, Religion, Dreams, Way

“Each community, each discourse tradition, has its own canons of intertextuality, its own principles and customs regarding which texts are most relevant to the interpretation of any one text”

Jay Lemke (1946) American academic

Source: Textual politics: Discourse and social dynamics, 1995, p. 36

Communication

Quotes about customer page 4

Quotes about customer
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