Quotes about customer
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“For the first time in the history of our people, and in the history of the whole American people, we join in this high worship, and march conspicuously in the line of this time-honored custom. First things are always interesting, and this is one of our first things. It is the first time that, in this form and manner, we have sought to do honor to an American great man, however deserving and illustrious. I commend the fact to notice; let it be told in every part of the republic; let men of all parties and opinions hear it; let those who despise us, not less than those who respect us, know that now and here, in the spirit of liberty, loyalty, and gratitude, let it be known everywhere, and by everybody who takes an interest in human progress and in the amelioration of the condition of mankind, that, in the presence and with the approval of the members of the American House of Representatives, reflecting the general sentiment of the country; that in the presence of that august body, the American Senate, representing the highest intelligence and the calmest judgment of the country; in the presence of the Supreme Court and Chief-Justice of the United States, to whose decisions we all patriotically bow; in the presence and under the steady eye of the honored and trusted President of the United States, with the members of his wise and patriotic Cabinet, we, the colored people, newly emancipated and rejoicing in our blood-bought freedom, near the close of the first century in the life of this republic, have now and here unveiled, set apart, and dedicated a monument of enduring granite and bronze, in every line, feature, and figure of which the men of this generation may read, and those of aftercoming generations may read, something of the exalted character and great works of Abraham Lincoln, the first martyr President of the United States.”

Frederick Douglass (1818–1895) American social reformer, orator, writer and statesman

1870s, Oratory in Memory of Abraham Lincoln (1876)

Life, Men, People, Justice

“The distribution of wealth, therefore, depends on the laws and customs of society.”

Robert L. Heilbroner book The Worldly Philosophers

Source: The Worldly Philosophers (1953), Chapter V, The Utopian Socialists, p. 123

Law, Dependency, Wealth

“Steve Jobs was a true visionary who refused to listen to customers — believing that he knew better than they did about what they needed. He ruled with an iron fist and did not tolerate dissent of any type. … Apple may have peaked. … its last major innovation — the iPhone — was released in June 2007.”

Vivek Wadhwa American academic

Why I'm skeptical about Apple's future http://washingtonpost.com/news/innovations/wp/2016/03/23/why-im-skeptical-about-apples-future in The Washington Post (23 March 2016)

“True or false? "America is falling behind in world competition". The surprise answer is "false". Recent research on industrialized nations shows that American workers outproduce workers in Germany and France by 20 percent, workers in Britain by over 30 percent, and Japanese workers by over 60 percent. The reason has nothing to do with technology, worker attitude, or worker skill… [Looking] at some of the best American firms… [we can concluded] that the key to strategic advantage is organization: they are organized to focus on the things that motivate their own people, and organized to anticipate customer needs.”

Robert H. Waterman (1950) American writer

Robert H. Waterman (1994). What America Does Right: Learning from Companies that Put People First. W.W. Norton; Book summary .

People, World, Motivation, Falseness

“Fashion is custom in the guise of departure from custom.”

Edward Sapir (1884–1939) American linguist and anthropologist

Source: Fashion (1931), p. 140

Fashion, Departure

“Satan's Slaves, number three in the outlaw hierarchy, custom-bike specialists with a taste for the flesh of young dogs, flashy headbands and tender young blondes with lobotomy eyes.”

Hunter S. Thompson (1937–2005) American journalist and author

1960s, Hell's Angels: The Strange and Terrible Saga of the Outlaw Motorcycle Gangs (1966)

Dogs

“Outsiders act as employees, employees act as outsiders. New relationships blur the roles of employees and customers to the point of unity. They reveal the customer and the company as one.”

Kevin Kelly (1952) American author and editor

Out of Control: The New Biology of Machines, Social Systems and the Economic World (1995), New Rules for the New Economy: 10 Radical Strategies for a Connected World (1999)

“Have we condemned the world's sentiments? Are we opposed to its maxims? And have we made all our efforts to abolish its laws and overturn its accursed customs?”

Louis Tronson (1622–1700) French Roman Catholic priest

Avons-nous condamné ses sentimens? Nous sommes-nous opposés à ses maximes? Et avons-nous fait tous nos efforts pour abolir ses lois et renverser ses maudites coutumes? Examens particuliers sur divers sujets, p. 321 http://books.google.com/books?id=esY9AAAAIAAJ&pg=PA321 Examens particuliers sur divers sujets [Examination of Conscience upon Special Subjects] (1690)

World, Law, Effort

“The strangest mores of the most of-the-way societies will, in spite of everything, be relatively comprehensible to the person who has a flesh-and-blood knowledge of man’s needs, anxieties, and hopes. If, on the other hand, this experience is lacking, he will not even be able to understand the customs of those about him.”

Jean Paul Sartre book Saint Genet

139
Saint Genet, Actor and Martyr (1952)

Hope, Way, Understanding, Knowledge

“Such strength hath Custome in each tender Soul.”

John Ogilby (1600–1676) Scottish academic

The Works of Publius Virgilius Maro (2nd ed. 1654), Virgil's Georgicks

Soul

“About this time, I heard of a well known Hindu having been converted to Christianity. It was the talk of the town that, when he was baptized, he had to eat beef and drink liquor, that he also had to change his clothes, and that thenceforth he began to go about in European costume including a hat. These things got on my nerves. Surely, thought I, a religion that compelled one to eat beef, drink liquor, and change one's own clothes did not deserve the name. I also heard that the new convert had already begun abusing the religion of his ancestors, their customs and their country. All these things created in me a dislike for Christianity.”

Mahatma Gandhi (1869–1948) pre-eminent leader of Indian nationalism during British-ruled India

Part I, Chapter 10, Glimpses of Religion
1920s, An Autobiography (1927)

Religion, Drink, Change, Time

“I have to make it clear, however, that I haven't seen the whole film except for 20 minutes of the second part although I know the screenplay very well because Russians have a custom of making an extra copy for the author.”

Stanisław Lem (1921–2006) Polish science fiction author

On Solaris screening (1972)

Parting

“Many have original minds who do not think it — they are led away by custom — Now it appears to me that almost any man may like the spider spin from his own inwards his own citadel.”

John Keats (1795–1821) English Romantic poet

Letter to John Hamilton Reynolds (February 19, 1818)
Letters (1817–1820)

Thinking, Appearance

“The customer is always right. Even when they're wrong.”

Jay Samit (1961) American businessman

Source: Disrupt You! (2015), p.177

“This conference has been called to encourage Americans to make more of their opportunities and appropriate more of the advantages of America. For a long time one of the ideals of perfection has been that of a sound mind in a sound body. When most of our original educational institutions were founded, they at first served a race of pioneers. They were attended by those whose very existence depended on an active outdoor life in the open country. The most universal custom among all the people was bodily exercise. Those days long ago passed away for most of the people of this country.”

Calvin Coolidge (1872–1933) American politician, 30th president of the United States (in office from 1923 to 1929)

1920s, The Democracy of Sports (1924)

Life, People, Education, Exercises

“I want to build this business as long as the customers will keep eating my sandwiches.”

Jimmy John Liautaud (1964) Jimmy John's Owner, Founder, & Chairman

Interview with The News-Gazette http://www.news-gazette.com/news/local/2017-10-07/jimmy-johns-founder-ready-head-great-white-north.html

Business

“Adrian Slywotzky believes the Internet will overturn the inefficient push model of supplier-customer interaction. He predicts that in all sorts of markets, customers will use choiceboards—interactive, on-line systems that let people design their own products by choosing from a menu of attributes, prices, and delivery options. And he explores how the shifting role of the customer—from passive recipient to active designer—will change the way companies compete.”

Adrian Slywotzky (1951) American economist

Adrian J. Slywotzky, Clayton M. Christensen, Richard S. Tedlow, Nicholas G. Carr (2000) "The future of commerce." Harvard Business Review Vol 78.1. p. 39-53. ( abstract http://hbr.org/product/future-of-commerce-hbr-onpoint-enhanced-edition/an/4681-PDF-ENG).

People, Way, Change

“The present condition of the farmers and labourers of this country is the severest condemnation of the Corn-laws that can possibly be produced…let the farmer perfectly understand that his prosperity depends upon that of his customers—that the insane policy of this House has been to ruin his customers, and that acts of Parliament to keep up prices are mere frauds to put rents into the landlords' pockets, and enable him to juggle his tenants.”

Richard Cobden (1804–1865) English manufacturer and Radical and Liberal statesman

Speech http://hansard.millbanksystems.com/commons/1843/may/15/abolition-of-the-corn-laws-adjourned in the House of Commons (15 May 1843). 1840s

Law, Understanding, Fraud, Housing

“From the book I got the impression that that the Maya’s strength was not in their military prowess, but in their ability to absorb invaders, adopt some of the new customs, retain some of their own. For the most part, they held their own until the Spanish came along. The Spanish conquistadors overcame the Mayan armies; the Catholic Church subdued the survivors. The friars seemed, from the book’s account, to be concerned with saving the heathens’ souls even if it meant ending their lives.”

Pat Murphy book The Falling Woman

Source: The Falling Woman (1986), Chapter 6 (p. 87)

Books, Soul, Parting

“If we judge the achievements of other social groups in relation to the kind of objectives we set ourselves, we have at times to acknowledge their superiority; but in doing so we acquire the right to judge them, and hence to condemn all their other objectives which do not coincide with those we approve of. We implicitly acknowledge that our society with its customs and norms enjoys a privileged position, since an observer belonging to another social group would pass different verdicts on the same examples. This being so, how can the study of anthropology claim to be scientific? To reestablish an objective approach, we must abstain from making judgments of this kind. We must accept the fact that each society has made a certain choice, within the range of existing human possibilities, and that the various choices cannot be compared with each other: they are all equally valid. But in this case a new problem arises; while in the first instance we were in danger of falling into obscurantism, in the form of a blind refusal of everything foreign to us, we now run the risk of accepting a kind of eclecticism which would prevent us denouncing any feature of a given culture — not even cruelty, injustice and poverty, against which the very society suffering these ills may be protesting. And since these abuses also exist in our society, what right have we to combat them at home, if we accept them as inevitable when they occur elsewhere?”

Claude Lévi-Strauss book Tristes Tropiques

Source: Tristes Tropiques (1955), Chapter 38 : A Little Glass of Rum, pp.385-386

Home, Problem, Study, Suffering

“I get asked a lot why Apple's customers are so loyal. It's not because they belong to the Church of Mac! That's ridiculous.”

Steve Jobs (1955–2011) American entrepreneur and co-founder of Apple Inc.

As quoted in "The Seed of Apple's Innovation" in BusinessWeek (12 October 2004) http://www.businessweek.com/print/bwdaily/dnflash/oct2004/nf20041012_4018_db083.htm?chan=gl 2000s

“If customers leave without a purchase, you have not failed. But if customers leave without a smile, you have.”

Ron Kaufman (1956) American author and consultant

Lift Me UP! Service With A Smile (2005)

Smile

“Apple is repeating the mistakes it made in China. It is relying on its brand recognition to build a market and failing to understand the needs of its customers. By marketing inferior products, it may also be insulting Indian consumers.”

Vivek Wadhwa American academic

Why Apple is destined to fail in India http://wadhwa.com/2017/03/16/apple-destined-fail-india in Vivek Wadhwa (16 March 2017)

Understanding

“A niche is created by the intersection of resource constraints— an abstract resource space consisting of a unique combination of resources (information, access to materials, customers, and so on) that could permit a form to survive there. Forms thus either take advantage of a niche resource space" or fail.”

Howard E. Aldrich (1943) American sociologist

Source: Organizations and Environments, 1979, p. 40; cited in: Frank Marutollo (1990). Organizational Behavior in the Marine Corps. p. 33

“The triumphal-procession-air which, in our manners and customs, is given to marriage at the outset — that singing of Te Deum before the battle has begun.”

Jane Welsh Carlyle (1801–1866) Scottish writer

Letter to Miss Barnes http://digital.library.upenn.edu/women/carlyle/jwclam/lam301.html#LM3-207 (24 August 1859).

Marriage, Singing

“Market exchange requires a combination of both state and customary institutions. For any developed system of commodity exchange there must be a legal system inscribing and protecting rights to individual or corporate property. There must be a body of contract law with criteria for distinguishing between voluntary and involuntary transfers of goods and services, and courts to adjudicate in such matters. However, the evolution of law is not simply a matter of legislative construction; a great deal of law grows out of custom and precedent. Property and contract law are not exceptions. Consequently, the existence of property and exchange is tied up with a number of legal and other institutions, e. g. government, political system, and common societal values.”

Geoffrey Hodgson (1946) British economist

Source: Economics and Institutions, 1988, p. 150

Law

“In a startup, founders define the product vision and then use customer discovery to find customers and a market for that vision.”

Steve Blank (1953) American businessman

Source: The Startup Owner’s Manual (2012), p. 25.

“Nonroutine tasks:… There are few well-established techniques; there is little certainty about methods, or whether or not they will work. But it also means that there may be a variety of different task to perform, in the sense that raw materials are not standardized, or orders for customers ask for many different or custom-made products.”

Charles Perrow (1925–2019) American sociologist

Source: 1970s, Organizational Analysis: A Sociological View, 1970, p. 75

Sense

“Dissent was not a crime but the opposition must appreciate the good actions of the government. Politicians and politics without principles is poison. Casteism, regional chauvinism, communalism and the custom of dowry were the greatest enemy of welfare and progress of the country.”

Zail Singh (1916–1994) Indian politician and former President of India

Source: Presidents of India, 1950-2003, p. 167.

Communication, Country

“In the city of Agra there was a large temple, in which there were numerous idols, adorned and embellished with precious jewels and valuable pearls. It was the custom of the infidels to resort to this temple from far and near several times in each year to worship the idols, and a certain fee to the Government was fixed upon each man, for which he obtained admittance. As there was a large congress of pilgrims, a very considerable amount was realized from them, and paid into the royal treasury. This practice had been observed to the end of the reign of the Emperor Shah Jahan, and in the commencement of Aurangzeb's government; but when the latter was informed of it, he was exceedingly angry and abolished the custom. The greatest nobles of his court represented to him that a large sum was realized and paid into the public treasury, and that if it was abolished, a great reduction in the income of the state would take place. The Emperor observed, 'What you say is right, but I have considered well on the subject, and have reflected on it deeply; but if you wish to augment the revenue, there is a better plan for attaining the object by exacting the jizya. By this means idolatry will be suppressed, the Muhammadan religion and the true faith will be honoured, our proper duty will be performed, the finances of the state will be increased, and the infidels will be disgraced.”

Aurangzeb (1618–1707) Sixth Mughal Emperor

'This was highly approved by all the nobles; and the Emperor ordered all the gold en and silver idols to be broken, and the temple destroyed.
Kanzul-Mahfuz (Kanzu-l Mahfuz), in: Elliot and Dowson, Vol. VIII, pp. 38 -39.
Quotes from late medieval histories

Faith, Religion, Time

“Jewish custom, which traces descent solely from the mother, is more sensible and more discreet. Our own lawgivers can't accept the fact that there are many things in family life that are best kept shrouded in mystery.”

John Mortimer (1923–2009) English barrister, dramatist, screenwriter and author

Source: Where There's a Will: Thoughts on the Good Life (2003), Ch. 21 : Family Values

Life, Family

“The main problem actors face is uncertainty caused by difficulties in finding suppliers and customers and in controlling their own firm.”

Neil Fligstein (1951) American sociologist

Source: The architecture of markets, 2001, p. 16

Problem

“Hard systems thinking is also accused of conservatism. It privileges the values and interests of its clients and customers, and lends its apparent expertise to their realization. It thus gives the facade of objectivity to changes that help to secure the status quo. In general terms, despite its many strengths and achievements, hard systems thinking is today thought of as having a limited domain of application.”

Mike Jackson (1951) systems scientist

Michael C. Jackson (2007) Systems Thinking: Creative Holism for Managers. p. 62

Thinking, Change, Help

“From a historical point of view, the injustice against blacks was perpetrated mostly by governments. Private business does not go in for race-based policies, because it means excluding paying customers.
And this is precisely why racialists, nationalists, and hard-core bigots have always opposed liberal capitalism: it includes and excludes based on the cash nexus and without regard to features that collectivists of all sorts regard as important. In the imagined utopias of the national socialists, the champions of commerce are hanged from lampposts as race traitors and enemies of the nation.”

Lew Rockwell (1944) American libertarian author and editor

As quoted in "The Freedom of Association" http://www.lewrockwell.com/rockwell/freedom-of-association145.html (1 June 2010). 2010s

Imagination, Business

“Moreover, there is another order of Essens, who agree with the rest as to their way of living, and customs, and laws, but differ from them in the point of marriage, as thinking that by not marrying they cut off the principal part of human life, which is the prospect of succession; nay, rather, that if all men should be of the same opinion, the whole race of mankind would fail. However, they try their spouses for three years; and if they find that they have their natural purgations thrice, as trials that they are likely to be fruitful, they then actually marry them. But they do not use to accompany with their wives when they are with child, as a demonstration that they do not many out of regard to pleasure, but for the sake of posterity. Now the women go into the baths with some of their garments on, as the men do with somewhat girded about them. And these are the customs of this order of Essens”

Josephus on the Essenes

JW 2.8.2-13
Jewish War

Life, Women, Men, Marriage

“Alexander Gardner who later became the Colonel of Artillery in the service of Maharaja Ranjit Singh, had travelled extensively in Central Asia from 1819 to 1823 C. E. He saw a lot of slave-catching in Kafiristan, a province of Afghanistan, which was largely inhabited by infields at that time. He found that the area had been reduced to “the lowest state of poverty and wretchedness” as a result of raids by the Muslim king of Kunduz for securing slaves and supplying them to the slave markets in Balkh and Bukhara. He writes:
“All this misery was caused by the oppression of the Kunduz chief, who not content with plundering his wretched subjects, made an annual raid into the country south of Oxus, and by chappaos (night attacks) carried off all the inhabitants on whom his troops could lay their hands. These, after the best had been selected by the chief and his courtiers, were publicly sold in the bazaars of Turkestan. The principal providers of this species of merchandise were the Khan of Khiva, the king of Bokhara (the great hero of the Mohammedan faith), and the robber beg of Kunduz.
“In the regular slave markets, or in transactions between dealers, it is the custom to pay for slaves in money; the usual medium being either Bokharan gold tillahs (in value about 5 or 51/2 Company rupees each), or in gold bars or gold grain. In Yarkand, or on the Chinese frontier, the medium is the silver khurup with the Chinese stamp, the value of which varies from 150 to 200 rupees each. The price of a male slave varies according to circumstances from 5 to 500 rupees. The price of the females also necessarily varies much, 2 tillahs to 10,000 rupees. Even the double the latter sum has been known to have been given.
“However, a vast deal of business is also done by barter, of which we had proof at the holy shrine of Pir-i-Nimcha, where we exchanged two slaves for a few lambs’ skins! Sanctity and slave dealing may be considered somewhat akin in the Turkestan region, and the more holy the person the more extensive are generally his transactions in flesh and blood.””

Alexander Gardner (soldier)

Alexander Gardner subsequently found a Muslim fruit merchant at Multan “who was proved by his own ledger to have exchanged a female slave girl for three ponies and seven long-haired, red-eyed cats, all of which he disposed of, no doubt to advantage, to the English gentlemen at this station.”
Memoirs of Alexander Gardner, edited by Major Hugh Pearce, first published in 1898, reprint published from Patiala in 1970, quoted from Lal, K. S. (1994). Muslim slave system in medieval India. New Delhi: Aditya Prakashan. Chapter 1

Money, Faith, Travel, Girl

“If the custom be general, it is the law of the realm: if local only, it is lex loci, the law of the place. Now, all laws are general, as far as the law extends; and all customs of England are of course, immemorial.1 No usage, therefore, can be part of that law, or have the force of a custom, that is not immemorial.”

Joseph Yates (judge) (1722–1770) English barrister and judge

4 Burr. Part IV., 2368.
Dissenting in Millar v Taylor (1769)

Law, Parting

“1223. Custom is the Guide of the Ignorant.”

Thomas Fuller (writer) (1654–1734) British physician, preacher, and intellectual

Introductio ad prudentiam: Part II (1727), Gnomologia (1732)

“A person acquainted with the true principles of this science, who preserves his Dharma (virtue or religious merit), his Artha (worldly wealth) and his Kama (pleasure or sensual gratification), and who has regard to the customs of the people, is sure to obtain the mastery over his senses. In short, an intelligent and knowing person attending to Dharma and Artha and also to Kama, without becoming the slave of his passions, will obtain success in everything that he may do.”

Vātsyāyana Indian logician

Source: The Kama Sutra of Vatsyayana: Translated from the Sanscrit. In seven parts, with preface, introduction, and concluding remarks http://books.google.com/books?id=-ElAAQAAIAAJ&pg=PA9, Kama Shastra Society of London and Benares, 1883, p.9

People, Pleasure, Intelligence, Sense

“Once the visitor was told rather repetitively that this city was the melting pot; never before in history had so many people of such varied languages, customs, colors and culinary habits lived so amicably together. Although New York remains peaceful by most standards, this self-congratulation is now less often heard, since it was discovered some years ago that racial harmony depended unduly on the willingness of the blacks (and latterly the Puerto Ricans) to do for the other races the meanest jobs at the lowest wages and then to return to live by themselves in the worst slums.”

John Kenneth Galbraith (1908–2006) American economist and diplomat

The United States (1971)

People, Peace, Color, History

“Nonviolence in the civil rights struggle has meant not relying on arms and weapons of struggle. It has meant noncooperation with customs and laws which are institutional aspects of a regime of discrimination and enslavement. It has meant direct participation of masses in protest, rather than reliance on indirect methods which frequently do not involve masses in action at all.
Nonviolence has also meant that my people in the agonizing struggles of recent years have taken suffering upon themselves instead of inflicting it on others. It has meant, as I said, that we are no longer afraid and cowed. But in some substantial degree it has meant that we do not want to instill fear in others or into the society of which we are a part. The movement does not seek to liberate Negroes at the expense of the humiliation and enslavement of whites. It seeks no victory over anyone. It seeks to liberate American society and to share in the self-liberation of all the people.”

Martin Luther King, Jr. (1929–1968) American clergyman, activist, and leader in the American Civil Rights Movement

1960s, The Quest for Peace and Justice (1964)

People, Fear, Law, Suffering

“Industrial design keeps the customer happy, his client in the black and the designer busy.”

Raymond Loewy (1893–1986) industrial designer

Raymond Loewy (ca. 1949); Cited in: Paul Greenhalgh (1993) Quotations and Sources on Design and the Decorative Arts. p. 117

Happiness, Business

“[Tim Cook's] position at Apple was to do the things Steve didn't want to do and to never be a threat to Steve, which means he likely is everything Steve isn't — yet he is trying to fit into a spot custom designed for Steve. Talk about your round peg in a square hole.”

Rob Enderle (1954) American financial analyst

Meg Whitman vs. Tim Cook by the Numbers http://technewsworld.com/story/74694.html in Tech News World (26 March 2012)

Cooking

“Listen to your customers but don't (always) believe what they say - they know even less about the future than you.”

Patrick Dixon book Futurewise

Futurewise (1998)

Future

“A man must comport himself as a man. He must fight always preferably and soundly with the odds in his favor but on necessity against any sort of odds and with no thought of the outcome. He should follow his tribal laws and customs insofar as he can and accept the tribal discipline when he cannot. But it is never a reproach that he has kept a child's heart, a child's honesty and a child's freshness and nobility.”

Ernest Hemingway book True at First Light

Source: True at First Light (1999), Ch. 1

Law, Heart, Fight

“It isn't pleasant to surrender to the hegemony of a nation which is still wild and primitive, and to concede the absolute superiority of its customs and institutions, science and technology, literature and art. Must one sacrifice so much in the name of the unity of mankind?”

Czeslaw Milosz book The Captive Mind

"The Pill of Murti-Bing" (1951), trans. Jane Zielonko
The Captive Mind (1953)

Art, Literature, Science

“Is it not the glory of the people of America, that, whilst they have paid a decent regard to the opinions of former times and other nations, they have not suffered a blind veneration for antiquity, for custom, or for names, to overrule the suggestions of their own good sense, the knowledge of their own situation, and the lessons of their own experience? To this manly spirit, posterity will be indebted for the possession, and the world for the example, of the numerous innovations displayed on the American theatre, in favor of private rights and public happiness.”

James Madison (1751–1836) 4th president of the United States (1809 to 1817)

Federalist No. 14 (30 November 1787) Full text at Wikisource http://en.wikisource.org/wiki/The_Federalist_Papers/No._14. This quotation was used on the official invitations to the 1985 presidential inaugural of President Ronald Reagan. 1780s, Federalist Papers (1787–1788)

Happiness, People, World, Knowledge

“If compelled to indicate my religion on an immigration blank, I might be tempted to put down the word "Taoist," to the amazement of the customs officer who probably never heard of it.”

Lin Yutang (1895–1976) Chinese writer

The Wisdom of Laotse (1948), Introduction, p. 15

Religion

“I notice in Kentucky a disposition to cry against the tyranny and oppression of our Government. Now, were it not for war you know tyranny could not exist in our Government; therefore any acts of late partaking of that aspect are the result of war; and who made this war? Already we find ourselves drifting toward new issues, and are beginning to forget the strong facts of the beginning. You know and I know that long before the North, or the Federal Government, dreamed of war the South had seized the U. S. arsenals, forts, mints, and custom-houses, and had made prisoners of war of the garrisons sent at their urgent demand to protect them 'against Indians, Mexicans, and negroes.”

William T. Sherman (1820–1891) American General, businessman, educator, and author.

1860s, 1864, Letter to James Guthrie (August 1864)

War, Dreams, Strong, Housing

“Methodological rules are for science what rules of law and custom are for conduct.”

Émile Durkheim (1858–1917) French sociologist (1858-1917)

Source: The Division of Labor in Society (1893), p. 364

Law, Science

“It is also a fact that people who are isolated and alienated in their neighborhoods as a result of the large number of neighbors who do not speak Norwegian, who do not follow the Norwegian customs, norms and way of life, could have psychosomatic disorders that can lead to both sickness leave and need for medical help.”

Carl I. Hagen (1944) Norwegian politician

Comment on the basis of the so-called immigrant account by MP Øystein Hedstrøm, election campaign in 1995, reproduced in the book Kong Carl (p. 267).

Life, People, Way, Help

“That kind of divine discontent comes from observing customers and noticing that things can always be better.”

Jeff Bezos (1964) American entrepreneur, founder and CEO of Amazon.com, Inc.

Jeff Bezos explains why Amazon doesn’t really care about its competitors http://www.geekwire.com/2013/interview-jeff-bezos-explains-amazon-focus-competitors/ 17 September, 2013.

“To found a great empire for the sole purpose of raising up a people of customers, may at first appear a project fit only for a nation of shopkeepers. It is however, a project altogether unfit for a nation of shopkeepers; but extremely fit for a nation whose government is influenced by shopkeepers.”

Adam Smith (1723–1790) Scottish moral philosopher and political economist

Source: (1776), Book IV, Chapter VII, Part Third, p. 667.

People, Appearance

“I believe that day [Ras Tafari's victory parade, Addis Ababa, 3 Nov 1916] implanted in me a life-long craving for barbaric splendour, for savagery and colour and the throb of drums, and that it gave me a lasting veneration for long-established custom and ritual, from which would derive later a deep-seated resentment of Western innovations in other lands, and a distaste for the drab uniformity of the modern world.”

Wilfred Thesiger (1910–2003) British explorer

Source: The Life Of My Choice (1987), p. 56.

Life, World, Victory

“Customs which are consistent may be pleaded against each other.”

Sir Francis Buller, 1st Baronet (1746–1800) British judge

Ball v. Herbert (1789), 3 T. R. 264.

“The merchants of malice continue to ply their wicked trade at every opportunity by maligning a whole race that is innocent of any wrongdoing against Fijian custom, tradition or their land.”

Vijay R. Singh (1931–2006) Fijian politician

Speaking Out (2006)

“The whole of this studio is bonded; that is to say, we are not officially in Japan per se, but rather, in what is considered for these purposes an adjunct of the customs shed at Narita airport. Officially, we are not here because we are pornographic. It's a rather curious situation.”

Peter Greenaway (1942) British film director

During the filming of Prospero's Books, quoted in an interview in American Film, Nov/Dec 1991
Prospero's Books

“I think the organization, need to take a step outside the box, allowing the public to get more involved, the more the main media are aware of us women athletes, the easier it becomes for the regular old Joe's and Jane's to accurately get custom too us. Just like everything else that being accepted in society, if you can remember, not so long ago, the gay community had the hardest time being accepted, kudos to them for holding their ground, by not being afraid of the aftermath… BAM!!!!! So what happen to the gay community for holding their ground? Well, after it was all said and done, the public look upon the gay community, as another part of society.”

Iris Kyle (1974) American bodybuilder

2009-05-30
5 Questions with Iris Kyle
Muscular Development
Internet
http://forums.musculardevelopment.com/showthread.php/62827-Iris-Kyle
Sourced quotes, 2009

Women, Communication, Thinking, Time

“Our findings support many of the conclusions of the resource dependence theorists, who contend that a firm's scope for strategic change is strongly bounded by the interests of external entities (customers, in this study) who provide the resources the firm needs to survive.”

Clayton M. Christensen (1952–2020) Mormon academic

Clayton Christensen and Joseph L. Bower. (1996) "Customer power, strategic investment, and the failure of leading firms", Strategic Management Journal, Vol. 17(3), p. 212)
1990s

Support, Study, Change, Dependency

“Whenever like mates with like (genetically), the statistical distribution curve, which describes the frequency of the purely fortuitous combinations of genes, is flattened out, its mode is depressed, and its extremes are increased. The reduces the number of the mediocre produced and increases the numbers both of the sub-normal and the talented groups. It is possible that, without this increase in the number of extreme variants, no nation, race or group could produce enough superior individuals to maintain a complex culture. Certainly not enough to operate or advance a civilization. …Any number of social customs have stood, and still stand, in the way of an optimum amount of selective matings. In a feudal society, opportunities are denied to many able men who, consequently, never develop to the high level of their biological potential and thus they remain among the undistinguished. Such able men (and women) might also be diffused throughout an "ideal" classless society and, lacking the means to separate themselves from the generality, or to develop their peculiar talents, would be effectively swamped. In such a society they could hardly segregate in groups. In fact, only a few of the able males might ever meet an able female who appealed to them erotically. Obviously an open society—one in which the able may rise and the dim-wits sick, and where like intelligences have a greater chance of meeting and mating—has advantages that other societies do not have. Our own society today—incidentally and without design—is providing more and more opportunities for intelligent matrimonial discrimination. It is possible that our co-educational colleges, where highly-selected males and females meet when young, are as important in their function of bringing together the parents of our future superior individuals as they are in educating the present crop.”

Conway Zirkle (1895–1972)

"Some Biological Aspects of Individualism," Essays on Individuality (Philadelphia: 1958), pp. 59-61

Women, Men, Education, Way

“In Hindustan, especially in the province of Sylhet, which is a dependency of Bengal, it was the custom for the people of those parts to make eunuchs of some of their sons and give them to the governor in place of revenue (mal-wajibi)… This custom by degrees has been adopted in other provinces and every year some children are thus ruined and cut off from procreation. This practice has become common.”

Jahangir (1569–1627) 4th Mughal Emperor

Jahangir, Tuzuk, I, 150-51. quoted from Lal, K. S. (1994). Muslim slave system in medieval India. New Delhi: Aditya Prakashan. Chapter 9

Children, People, Parting, Dependency

“Hector had always been known as a great shoemaker. In fact, customers from such far-off places as France claimed that Hector made the best shoes in the world. Yet for years, he had been frustrated with his small shoemaking business. Although Hector knew he was capable of making hundreds of shoes per week, he was averaging just 30 pairs. When a friend asked him why, Hector explained that while he was great at producing shoes, he was a poor salesman -- and terrible when it came to collecting payments. Yet he spent most of his time working in these areas of weakness.
So, Hector's friend introduced him to Sergio, a natural salesman and marketer. Just as Hector was known for his craftsmanship, Sergio could close deals and sell. Given the way their strengths complemented one another, Hector and Sergio decided to work together. A year later, this strengths-based duo was producing, selling, and collecting payment for more than 100 pairs of shoes per week -- a more than threefold increase.
While this story may seem simplistic, in many cases, aligning yourself with the right task can be this easy. When we're able to put most of our energy into developing our natural talents, extraordinary room for growth exists. So, a revision to the "You-can-be-anything-you-want-to-be" maxim might be more accurate.”

Tom Rath (1975) American author

StrengthsFinder 2.0, 2007
Source: Tom Rath, "The Fallacy Behind the American Dream," Business Journal, Feb. 8, 2007 (Excerpted from StrengthsFinder 2.0)

World, Shoe, Way, Business

“The Devourers want to brood about their great service to the many universes — it is their claim that servile customers make the most obedient subjects for the gods.”

Fritz Leiber (1910–1992) American writer of fantasy, horror, and science fiction

Short Fiction, Bazaar of the Bizarre (1963)
Source: Bazaar of the Bizarre (p. 234) note: Fafhrd and the Gray Mouser series (1939-1988), Swords Against Death (1970)

God, Universe

“The chief innovator of symbolism in algebra was François Viète… an amateur in the sense that his professional life was devoted to the law… John Wallis… says that Viète, in denoting a class of numbers by a letter, followed the custom of lawyers who discussed legal cases by using arbitrary names [for the litigants]… and later the abbreviations… and still more briefly A, B, and C. Actually, letters had been used occasionally by the Greek Diophantus and by the Hindus. However, in these cases letters were confined to designating a fixed unknown number, powers of that number, and some operations. Viète recognized that a more extensive use of letters, and, in particular, the use of letters to denote classes of numbers, would permit the development of a new kind of mathematics; this he called logistica speciosa in distinction from logistica numerosa.”

Morris Kline (1908–1992) American mathematician

...the growth of symbolism was slow. Even simple ideas take hold slowly. Only in the last few centuries has the use of symbolism become widespread and effective.
Source: Mathematics and the Physical World (1959), p. 60

Life, Law, Mathematics, Idea

“Nasrudin used to take a donkey across a frontier every day, with the panniers loaded with straw. Since he admitted to being a smuggler when he trudged home every night, the frontier guards searched him again and again. They searched his person, staffed the straw, steeped it in water, even burned it from time to time. […] One of the customs officers met him years later.
"You can tell me now, Nasrudin," he said. "Whatever was it that you were smuggling, when we could never catch you out?"”

Nasreddin (1208–1284) philosopher, Sufi and wise man from Turkey, remembered for his funny stories and anecdotes

"Donkeys," said Nasrudin.
N. Hanif (ed.), Biographical Encyclopaedia of Sufis: Central Asia and Middle East (2002), ISBN 8176252662, p. 335

Home, Search, Water, Time

“When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.”

Ron Kaufman (1956) American author and consultant

Lift Me UP! Service With A Smile (2005)

Change

“I speak of them that shall be saved, for in this time God shewed me none other. But in all things I believe as Holy Church believeth, preacheth, and teacheth. For the Faith of Holy Church, the which I had aforehand understood and, as I hope, by the grace of God earnestly kept in use and custom, stood continually in my sight: willing and meaning never to receive anything that might be contrary thereunto. And with this intent I beheld the Shewing with all my diligence: for in all this blessed Shewing I beheld it as one in God’s meaning.”

Julian of Norwich (1342–1416) English theologian and anchoress

The First Revelation, Chapter 9

God, Faith, Hope, Time

“But what such a philosophy overlooks is that, despite all the competition at the surface, there is a huge substratum of cooperation taken for granted that keeps the world going. […] We may indeed as individuals compete for jobs, but our function in the job, once we get it, is to contribute at the right time and place to that innumerable series of cooperative acts that eventually result in automobiles being manufactured, in cakes appearing in pastry shops, in department stores being able to serve their customers, in the trains and airlines running as scheduled. And what is important for our purposes here is that all this coordination of effort necessary for the functioning of society is of necessity achieved by language or else it is not achieved at all.”

S. I. Hayakawa book Language in Thought and Action

Source: Language in Thought and Action (1949), The Pooling of Knowledge, pp. 14-15

World, Effort, Appearance, Time

“Reconstruction is merely a special case of economic progress. If we are to understand its problems thoroughly, we must examine what is meant by economic progress and try to discover how it comes about… Economic progress is not altogether easy to define and is even more difficult to measure. Nevertheless, the phrase clearly corresponds to a meaningful idea. We have only to contrast a savage society with our own. In a savage society, the same customs, the same techniques, the same ways of doing everything, from ploughing to praying, are maintained generation after generation, son following exactly in the footsteps of his father and daughter in the footsteps of her mother, without deviating an inch from the well-trodden way. In modern civilized society, on the other hand, there is constant change and flux; we are constantly improving on the methods of our ancestors, and indeed one of the surest ways to discredit anything is to call it "old-fashioned!"”

Kenneth E. Boulding (1910–1993) British-American economist

Source: 1940s, The Economics of Peace, 1945, p. 73

Way, Idea, Fashion, Understanding

“Great fit and synergism for both companies and excellent outcome for employees, customers and shareholders.”

Philippe Kahn (1952) Entrepreneur, camera phone creator

San Jose Mercury News May 6th 2009, regarding the Sale of Borland to Micro Focus http://www.mercurynews.com/centralcoast/ci_12309355.

“The supply of good fellows is by no means in excess of the demand. A man has only to hoist the flag of hospitality to insure a very considerable amount of custom.”

Robert Smith Surtees (1805–1864) English writer

Plain or Ringlets? ch. 65

“One could divine pretty nearly where the force lay, since the last ten years had given to the great mechanical energies — coal, iron, steam — a distinct superiority in power over the old industrial elements — agriculture, handwork, and learning; but the result of this revolution on a survivor from the fifties resembled the action of the earthworm; he twisted about, in vain, to recover his starting-point; he could no longer see his own trail; he had become an estray; a flotsam or jetsam of wreckage; a belated reveller, or a scholar-gipsy like Matthew Arnold's. His world was dead. Not a Polish Jew fresh from Warsaw or Cracow — not a furtive Yacoob or Ysaac still reeking of the Ghetto, snarling a weird Yiddish to the officers of the customs — but had a keener instinct, an intenser energy, and a freer hand than he — American of Americans, with Heaven knew how many Puritans and Patriots behind him, and an education that had cost a civil war.”

Henry Adams (1838–1918) journalist, historian, academic, novelist

The Education of Henry Adams (1907)

War, World, Education, Learning

“Hard systems viewpoints are basically those held by designers and engineers who are trying to create systems to meet an understood need in an effective and economic manner. Those in the soft camp caricature the approach as head-down, concerned with optimization, obsessed with quantitative metrics and highly pragmatic. So much so, in fact, that the term system thinking has been purloined by the soft camp as though they alone thought! The soft camp use the term engineer’s philosophy, not too endearingly, to describe the hard approach, in which the requirement is stated by a customer and the engineer satisfies the requirement without question.”

Derek Hitchins (1935) British systems engineer

Source: Putting systems to work (1992), p. 6; as cited in: Stuart Anderson (2006) "Heterogeneous Modelling of Evolution for Socio-technical Systems"

Optimism, Question, Thinking

“The Beer Shops licensed to have the Beer drunk on the Premises, are a Pest to the Community. They are Haunts of Thieves and Schools for Prostitutes. They demoralize the lower Classes. I wish you would turn your mind to consider Whether this Evil could not be abated. That Beer should be sold like anything Else, to be taken away by the Purchaser to be consumed at Home is most reasonable and the more People are enabled so to supply the labouring Classes the better, but the words “licensed to be drunk on the Premises” are by the common People interpreted as applicable to the Customers as well as to the Liquor, and well do they avail themselves of the License.”

Henry Temple, 3rd Viscount Palmerston (1784–1865) British politician

Letter to William Ewart Gladstone (20 October 1853), quoted in Philip Guedalla (ed.), Gladstone and Palmerston, being the Correspondence of Lord Palmerston with Mr. Gladstone 1851-1865 (London: Victor Gollancz, 1928), pp. 95-96.
1850s

People, School, Home, Communication

“Examine your own hearts. Do you see there any habit or custom which you know is wrong in the sight of God? If you do, don't delay for a moment in attacking it. Resolve at once to lay it aside. Nothing darkens the eyes of the mind so much, and deadens the conscience so surely, as an allowed sin. It may be a little one, but it is not any less dangerous.”

J.C. Ryle (1816–1900) Anglican bishop

Thoughts for Young Men.

God, Heart

“We like to picture to ourselves the field of law as accurately mapped and plotted. We draw our little lines, and they are hardly down before we blur them. As in time and space, so here. Divisions are working hypotheses, adopted for convenience. … So also the duty of a judge becomes itself a question of degree, and he is a useful judge or a poor one as he estimates the measure accurately or loosely. He must balance all his ingredients, his philosophy, his logic, his analogies, his history, his customs, his sense of right, and all the rest, and adding a little here and taking out a little there, must determine, as wisely as he can, which weight shall tip the scales.”

Benjamin N. Cardozo (1870–1938) United States federal judge

Page 161
Other writings, The Nature of the Judicial Process (1921)

Law, History, Question, Sense

“The key issues facing managers in sales are no different than those faced by managers in other disciplines. Sales managers say they face problems such as "It takes us too long… we need to reduce the error rate." They want to know, "How do customers perceive us?" These issues are no different than those facing managers trying to improve in other fields. The systematic approaches to improvement are identical…. There should be no reason our familiar principles of quality and process engineering would not work in the sales process.”

Joseph M. Juran (1904–2008) Quality guru

Joseph M. Juran in: Paul H. Selden (1997), Sales Process Engineering: A Personal Workshop, Milwaukee, WI: ASQ Quality Press, pp. xxi–xxii

Error, Problem

“The principal customers aimed for are other economists or members of other professions, who are somewhat closer to the making of policy recommendations… The question of the clientèle is even more baffling when the problem concerns growth paths for time spans covering several generations. What can at best be recommended in that case is the signal the present generation gives, the tradition it seeks to strengthen or establish, for succeeding generations to take off from.”

Tjalling Koopmans (1910–1985) Dutch American economist

Source: Concepts of Optimality and Their Uses, 1975, p. 244, as cited in: Vincent Martinet (2012) Economic Theory and Sustainable Development. p. 90

Question, Problem, Time

“Here you stand, after conquering mighty nations and subduing the world. I therefore think it foolish for me to goad you with words, as though you were men who had not been proved in action. Let a new leader or an untried army resort to that. It is not right for me to say anything common, nor ought you to listen. For what is war but your usual custom? Or what is sweeter for a brave man than to seek revenge with his own hand? It is a right of nature to glut the soul with vengeance. Let us then attack the foe eagerly; for they are ever the bolder who make the attack. Despise this union of discordant races! To defend oneself by alliance is proof of cowardice. See, even before our attack they are smitten with terror. They seek the heights, they seize the hills and, repenting too late, clamor for protection against battle in the open fields. You know how slight a matter the Roman attack is. While they are still gathering in order and forming in one line with locked shields, they are checked, I will not say by the first wound, but even by the dust of battle. Then on to the fray with stout hearts, as is your wont. Despise their battle line. Attack the Alani, smite the Visigoths! Seek swift victory in that spot where the battle rages. For when the sinews are cut the limbs soon relax, nor can a body stand when you have taken away the bones. Let your courage rise and your own fury burst forth! Now show your cunning, Huns, now your deeds of arms! Let the wounded exact in return the death of his foe; let the unwounded revel in slaughter of the enemy. No spear shall harm those who are sure to live; and those who are sure to die Fate overtakes even in peace. And finally, why should Fortune have made the Huns victorious over so many nations, unless it were to prepare them for the joy of this conflict. Who was it revealed to our sires the path through the Maeotian swamp, for so many ages a closed secret? Who, moreover, made armed men yield to you, when you were as yet unarmed? Even a mass of federated nations could not endure the sight of the Huns. I am not deceived in the issue;--here is the field so many victories have promised us. I shall hurl the first spear at the foe. If any can stand at rest while Attila fights, he is a dead man.”

Attila (406–453) King of the Hunnic Empire

As quoted by Jordanes, The Origin and Deeds of the Goths http://people.ucalgary.ca/~vandersp/Courses/texts/jordgeti.html#attila, translated by Charles C. Mierow

Death, Men, Fate, War

“The real core of what being an engineer is. You have a scientific basis, but when you don't have the science, you put in some bugger factors, some safety factors, and so forth and you get smart enough, and you get the job done anyhow, right? Economically, and as close to on time as you can make it. And if the customer is asking for something that's outlandish, give him what you can, and educate him back to what it is.”

Douglas T. Ross (1929–2007) American computer scientist

Source: An Interview with Douglas T. Ross (1989), p. 25.

Education, Science, Time

“In business, the followers are the customers. To produce these customers, the entire corporation must be viewed as a customer-creating and customer satisfying organism. Management must think of itself not as producing products but as providing customer creating value satisfactions. It must push this idea (and everything it means and requires) into every nook and cranny of the organization.”

Theodore Levitt (1925–2006) American economist and professor at Harvard Business School

Source: Marketing Myopia, 1960, p. 20-21

Idea, Business, Thinking

“Custom is almost a second nature.”

Plutarch (46–127) ancient Greek historian and philosopher

Rules for the Preservation of Health, 18
Bartlett's Familiar Quotations, 10th ed. (1919)

Nature

“There is a written and an unwritten law. The one by which we regulate our constitutions in our cities is the written law; that which arises from customs is the unwritten law.”

Diogenes Laërtius (180–240) biographer of ancient Greek philosophers

Plato, 51.
The Lives and Opinions of Eminent Philosophers (c. 200 A.D.), Book 3: Plato

Law

“When the majority of the country could not live with the extremes of brutality they witnessed, political remedies were enacted and customs were altered. / These partial advances were, however, limited principally to the South and progress did not automatically spread throughout the nation. There was also little depth to the changes. White America stopped murder, but that is not the same thing as ordaining brotherhood; nor is the ending of lynch rule the same thing as inaugurating justice.”

Martin Luther King, Jr. (1929–1968) American clergyman, activist, and leader in the American Civil Rights Movement

1960s, The Role of the Behavioral Scientist in the Civil Rights Movement (1967)

Justice, Change, Country

“Racism is simply an ugly form of collectivism, the mindset that views humans only as members of groups and never as individuals. Racists believe that all individuals who share superficial physical characteristics are alike; as collectivists, racists think only in terms of groups. By encouraging Americans to adopt a group mentality, the advocates of so-called 'diversity' actually perpetuate racism. Their intense focus on race is inherently racist, because it views individuals only as members of racial groups. Conservatives and libertarians should fight back and challenge the myth that collectivist liberals care more about racism. Modern liberalism, however, well-intentioned, is a byproduct of the same collectivist thinking that characterizes racism. The continued insistence on group thinking only inflames racial tensions. The true antidote to racism is liberty. Liberty means having a limited, constitutional government devoted to the protection of individual rights rather than group claims. Liberty means free-market capitalism, which rewards individual achievement and competence, not skin color, gender, or ethnicity. In a free market, businesses that discriminate lose customers, goodwill, and valuable employees- while rational businesses flourish by choosing the most qualified employees and selling to all willing buyers. More importantly, in a free society every citizen gains a sense of himself as an individual, rather than developing a group or victim mentality. This leads to a sense of individual responsibility and personal pride, making skin color irrelevant. Rather than looking to government to correct what is essentially a sin of the heart, we should understand that reducing racism requires a shift from group thinking to an emphasis on individualism.”

Ron Paul (1935) American politician and physician

What Really Divides Us https://web.archive.org/web/20120127094927/http://www.ronpaularchive.com/2002/12/what-really-divides-us/ (23 December 2002). 2000s, 2001-2005

Color, Understanding, Business, Thinking

“Our ideals, laws and customs should be based on the proposition that each generation, in turn, becomes the custodian rather than the absolute owner of our resources and each generation has the obligation to pass this inheritance on to the future.”

Charles Lindbergh (1902–1974) American aviator, author, inventor, explorer, and social activist

New York Times Magazine (23 May 1971)

Law, Future

“By the mid-1930s, Moe Annenburg was AT&T's fifth largest customer.”

William Poundstone (1955) American writer

Prologue: The Wire Service, p. 6
Fortune's Formula (2005)

“The well-served customer…is an appreciating asset. Every small act on her or his behalf ups the odds of repeat business, add-on business, and priceless word-of-mouth referral.”

Tom Peters (1942) American writer on business management practices

January 4, 2016
Tom Peters Daily, Weekly Quote

Business

“It was the custom of the Roman emperors, at their triumphal entrance, to cast new coins among the multitudes; so doth Christ, in His triumphal ascension into heaven, throw the greatest gifts for the good of men that were ever given.”

Thomas Goodwin (1600–1680) English clergyman

Reported in Josiah Hotchkiss Gilbert, Dictionary of Burning Words of Brilliant Writers (1895), p. 78.

Men, Christ

“Never treat your audience as customers, always as partners.”

Jimmy Stewart (1908–1997) American film and stage actor

As quoted in The Ultimate Writer's Guide to Hollywood (2004) by Skip Press, p. 199

“A leading firm that controlled a large portion of the output of a given organizational field operated as a price setter. To set prices, the actors in that firm had to control their suppliers and marketing in order to increase their own efficiency and have the potential to cut off other firms from supplies or customers.”

Neil Fligstein (1951) American sociologist

Source: The transformation of corporate control, 1993, p. 89

“When an Indian Child has been brought up among us, taught our language and habituated to our Customs, yet if he goes to see his relations and makes one Indian Ramble with them, there is no perswading him ever to return, and that this is not natural to them merely as Indians, but as men, is plain from this, that when white persons of either sex have been taken prisoners young by the Indians, and lived a while among them, tho’ ransomed by their Friends, and treated with all imaginable tenderness to prevail with them to stay among the English, yet in a Short time they become disgusted with our manner of life, and the care and pains that are necessary to support it, and take the first good Opportunity of escaping again into the Woods, from whence there is no reclaiming them.”

Benjamin Franklin (1706–1790) American author, printer, political theorist, politician, postmaster, scientist, inventor, civic activist, …

Letter to London merchant Peter Collinson (9 May 1753); reported in Labaree: "Papers of Benjamin Franklin", vol 4, pp 481-482.
Epistles

Life, Men, Pain, Sex

“The binding power of custom is its security of expectations. What has happened before may be expected to happen again, and he who arbitrarily disappoints expectations must be restrained or punished.”

John R. Commons (1862–1945) United States institutional economist and labor historian

Source: Legal foundations of capitalism. 1924, p. 301

Disappointment

“Now, as in the Latin and other languages, a yawning fellow is synonymous or equivalent to a negligent and sluggish fellow; this idle custom ought certainly to be avoided; being (as was observed) disagreeable to the sight, offensive to the ear, and contrary also to that natural claim, which every one has to respect. For when we indulge ourselves in this listless behaviour, we not only intimate, that the company we are in, does not greatly please us; but also make a discovery, not very advantageous to ourselves; I mean, that we are of a drowsy, lethargic disposition: which must render us by no means amiable or pleasing, to those with whom we converse.”

Giovanni della Casa (1503–1556) Roman Catholic archbishop

Source: Galateo: Or, A Treatise on Politeness and Delicacy of Manners, pp. 14-15

Nature

“To see the Convulsions, Agonies and Tortures of a poor Fellow-Creature, whom they cannot restore nor recompense, dying to gratify Luxury, and scratch callous and rank Organs, must require a rocky Heart, and a great Degree of Cruelty and Ferocity. I cannot find any great Difference on the Foot of natural Reason and Equity only, between feeding on human Flesh, and feeding on brute animal Flesh, except Custom and Example. I believe some rational Creatures would suffer less in being fairly butcher'd, than a strong Ox, or red Deer; and in natural Morality and Justice, the Degrees of Pain here, make the essential Difference; for as to other Differences, they are relative only, and can be of no Weight with an infinitely perfect Being.”

George Cheyne (physician) (1671–1743) British doctor

Did not Use and Example weaken this Terror, and make the Difference, Reason alone could never do it. An Essay on Regimen (London: C. Rivington, 1740), pp. 70 https://books.google.it/books?id=ezswAAAAYAAJ&pg=PA70-71.

Pain, Justice, Nature, Strong

“Do you say that the people of the free state have nothing to do with it, and can do nothing? Would to God this were true! But it is not true. The people of the free states have defended, encouraged, and participated; and are more guilty for it, before God, than the South, in that they have not the apology of education or custom.
If the mothers of the free states had all felt as they should, in times past, the sons of the free states would not have been the holders, and, proverbially, the hardest masters of slaves; the sons of the free states would not have connived at the extension of slavery, in our national body; the sons of the free states would not, as they do, trade the souls and bodies of men as an equivalent to money, in their mercantile dealings. There are multitudes of slaves temporarily owned, and sold again, by merchants in northern cities; and shall the whole guilt or obloquy of slavery fall only on the South?
Northern men, northern mothers, northern Christians, have something more to do than denounce their brethren at the South; they have to look to the evil among themselves.”

Harriet Beecher Stowe book Uncle Tom's Cabin

Uncle Tom's Cabin (1852), Concluding Remarks

Men, Money, God, People

“Another reason is because industry is the most important field of human activity, and management is the fundamental element in industry. It is now generally recognized that not bankers, not stockholders, but management is the pivot of business success. It is good management that draws credit, that draws workers, that draws customers. Moreover, whatever changes should come, whether industry is owned by individual capitalists, or by the State, or by the workers, it will always have to be managed. Management is a permanent function of business.”

Mary Parker Follett (1868–1933) American academic

Source: Dynamic administration, 1942, p. xx

Business, Change, Success, Drawing

“Budgeting is a math exercise, number crunching. Planning is a logical, linear process. Strategizing requires a great deal of information about customers and competitors, along with conceptual skills. Visioning uses a very different part of the brain than budgeting. As the name implies, it involves trying to see possible futures. It inevitably has both a creative and emotional component (e. g., “How do we feel about the options?”). When you use “orthodox planning” to create a vision, frustration and failure are inevitable.”

John P. Kotter (1947) author of The heart of Change

Step 3, p. 68
The Heart of Change, (2002)

Feeling, Exercises, Failure, Future

“The next matter which by God's help I accomplished, was the repetition of names and titles of former sovereigns which had been omitted from the prayers of Sabbaths and Feasts. The names of those sovereigns of Islam, under whose happy fortune and favour infidel countries had been conquered, whose banners had waved over many a land, under whom idol-temples had been demolished, and mosques and pulpits built and exalted, the fragrant creed had been extended, and the people of Islam had waxen strong and warlike, the names of these men had fallen into neglect and oblivion. So I decreed that according to established custom their names and titles should be rehearsed in the khutba and aspirations offered for the remission of their sins.”

Firuz Shah Tughlaq (1309–1388) Tughluq sultan

Elliot and Dowson, History of India as told by its own Historians, 8 Volumes, Allahabad Reprint, 1964. Elliot and Dowson. Vol. III, p. 328
Quotes from the Futuhat-i-Firuz Shahi

Men, God, Happiness, People

“The custom official was desperate, he did not know whether they were pictures, wood ware or even arms [about his abstract collage art, Schwitters exported to France in 1939]. I got the impression he had an inner struggle with two options, either to have me arrested or to call the lunatic asylum. Finally he did not want to make a fool of himself, and accepted they were paintings, especially because another customs official knew me personally and confirmed that I was an artist.”

Kurt Schwitters (1887–1948) German artist

In a letter to Henriette Schwitters, (16 June 1939); as quoted in I is Style, ed. Siegfried Gohr & Gunda Luyken, Stedelijk Museum Amsterdam, NAI Publishers, Rotterdam 2000, p. 41.
1930s

Fools, Art, Painting, Personality

Quotes about customer page 7

Quotes about customer
page 7