“True or false? "America is falling behind in world competition". The surprise answer is "false". Recent research on industrialized nations shows that American workers outproduce workers in Germany and France by 20 percent, workers in Britain by over 30 percent, and Japanese workers by over 60 percent. The reason has nothing to do with technology, worker attitude, or worker skill… [Looking] at some of the best American firms… [we can concluded] that the key to strategic advantage is organization: they are organized to focus on the things that motivate their own people, and organized to anticipate customer needs.”

— Robert H. Waterman

Robert H. Waterman (1994). What America Does Right: Learning from Companies that Put People First. W.W. Norton; Book summary .

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Robert H. Waterman6

American writer 1950

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