“The single biggest problem in communication is the illusion that it has taken place.”

— George Bernard Shaw

The attribution to Shaw comes from Leadership Skills for Managers (2000) by Marlene Caroselli, p. 71. But this quote seems more likely to come from William H. Whyte. The Biggest Problem in Communication Is the Illusion That It Has Taken Place, Quote Investigator, 2014-08-31, 2015-11-09 http://quoteinvestigator.com/2014/08/31/illusion/,
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Adopted from Wikiquote. Last update Nov. 2, 2021. History

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George Bernard Shaw 413

Irish playwright 1856–1950

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