Philip B. Crosby Quotes

Philip Bayard "Phil" Crosby, was a businessman and author who contributed to management theory and quality management practices.Crosby initiated the Zero Defects program at the Martin Company. As the quality control manager of the Pershing missile program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs. Wikipedia  

✵ 18. June 1926 – 18. August 2001
Philip B. Crosby: 11   quotes 0   likes

Famous Philip B. Crosby Quotes

“Change should be a friend. It should happen by plan, not by accident.”

Philip B. Crosby (1995), Reflections on Quality.

“Improving quality requires a culture change, not just a new diet.”

Philip B. Crosby (1989), Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby, p. 47

“Most managers are so concerned with today, and with getting our own real and imagined problems settled, that we are incapable of planning corrective or positive actions more than a week or so ahead.”

Cited in: Joseph C. Fields. Total Quality for Schools: A Suggestion for American Education. 1993, p. 47
Quality Is Free, 1977

Philip B. Crosby Quotes

“A rule to live by: I won't use anything I can't explain in five minutes.”

Philip B. Crosby, quoted in: Tim Oberle (2013), Process Techniques for Engineering High-Performance Materials. p. 353

“Management has to get right in there and be active when it comes to quality.”

Source: Quality Is Free, 1977, p. 14

“Quality is conformance to requirements - nothing more, nothing less.”

Philip B. Crosby (1979), as cited in: Colin Morgan and Stephen ‎Murgatroyd (1994), Total Quality Management In The Public Sector.

“In a true zero-defects approach, there are no unimportant items.”

Philip B. Crosby (1989), Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby, p. 9

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