“Management has to get right in there and be active when it comes to quality.”

Source: Quality Is Free, 1977, p. 14

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Philip B. Crosby11

Quality guru 1926–2001

Philip B. Crosby (1926–2001) Quality guru

Source: Quality Is Free, 1977, p. 22

“If active managers win, it has to be at the expense of other active managers. And when you add them all up, the returns of active managers have to be literally zero, before costs. Then after costs, it's a big negative sign”

Eugene Fama (1939) American economist and Nobel laureate in Economics

Cited in: Lawrence Delevingne. " Nobel winner Fama: Active management 'never' good. http://www.cnbc.com/id/102014057" at cnbc.com. 19 Sept. 2014.

“Management as an activity has always existed to make people’s desires through organized effort. Management facilitates the efforts of people in organized groups and arises when people seek to cooperate to achieve goals.”

Daniel A. Wren (1932) American business theorist

Source: The evolution of management thought, 1972, p. 11-12 (in 1972 edition)

Arthur G. Bedeian (1946) American business theorist

Daniel A. Wren & Arthur G. Bedeian (1972: 11-12); as cited in: Le Texier, Thibault. "The first systematized uses of the term “management” in the eighteenth and nineteenth centuries." Journal of Management History 19.2 (2013): 189-224.

“Visible management attention, rather than management exhortation, gets things done. Action may start with the words, but it has to be backed by symbolic behavior that makes those words come alive.”

Robert H. Waterman (1950) American writer

Source: The Renewal Factor, 1987, p. 11

“If you have not tasted poverty, you will not be able to manage blessing when it comes. If you have not tasted humiliation, you will not be able to manage honour when it comes.”

T. B. Joshua (1963) Nigerian Christian leader

In an interview with Tell Magazine, Nigeria, on the reason for his passion for the needy - "The People Come First - TB Joshua" http://www.docstoc.com/docs/10335740/The-People-Come-First---TB-Joshua (December 24 2007)

“Engineers, scientists, and statisticians have, until recently, been the groups chiefly interested in activity called quality control. These technologists have been primarily concerned with the technical methods which have become associated with the subject. They have applied these methods to a number of industrial quality problems.
Excellent results in improving quality and in reducing costs are now being reported from these applications. These reports have generated growing interest by industrial managers in the potentialities of quality control as a business method.
What, management is asking, is meant by the term "quality control"? Is there anything really new about it? What are the quality-control activities? What is the proper organization for quality control? How much does the program cost, and what benefits can result from it? Is quality control good only for mass production? May it be useful in a job shop as well? How do statistical methods fit into the quality-control pattern? What does quality control mean to the foreman, to the design engineer, to the salesman? How is quality control introduced to a company?”

Armand V. Feigenbaum (1922–2014) American businessman

Source: Quality Control: Principles, Practice, and Administration. 1951, p. vii; Preface: lead paragraph

“Management is not people, it is an activity like walking, reading, swimming or running. People who perform management can be designated as managers members of management, or executive leaders.
In addition, management is a distinct activity. It can be studied, knowledge about it obtained, and skill in its application acquired.”

George R. Terry (1909–1979)

Source: Principles of Management, 1960, p. 6 (6th ed. 1971)