Philip B. Crosby: Plan

Philip B. Crosby was Quality guru. Explore interesting quotes on plan.

Philip B. Crosby: 22 quotes0 likes

“Quality management is a systematic way of guaranteeing that organized activities happen the way they are planned.”

Philip B. Crosby

Source: Quality Is Free, 1977, p. 22

“Most managers are so concerned with today, and with getting our own real and imagined problems settled, that we are incapable of planning corrective or positive actions more than a week or so ahead.”

Philip B. Crosby

Cited in: Joseph C. Fields. Total Quality for Schools: A Suggestion for American Education. 1993, p. 47
Quality Is Free, 1977

“Change should be a friend. It should happen by plan, not by accident.”

Philip B. Crosby

Philip B. Crosby (1995), Reflections on Quality.