“There is nothing which rots morale more quickly and more completely than poor communication and indecisiveness - the feeling that those in authority do not know their own minds. And there is no condition which more quickly produces a sense of indecision among subordinates or more effectively hampers communication than being responsible to a superior who has too wide a span of control.”

— Lyndall Urwick

Source: 1950s, The pattern of management, 1956, p. 43; cited in: Colin Combe (2014), Introduction to Management, p.118

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Lyndall Urwick 16

British management consultant 1891–1983

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