“In proactive problem solving we specify where we want to go, and we try to get there. Although such an approach does not eliminate the possibility of overlooking relevant consequences of our solutions, it reduces the probability of doing so. The more ultimate the desired outcome we specify, the more likely we are to consider the intermediate and long-run consequences of our immediate actions. The more immediate the source of dissatisfaction we try to get rid of, the less likely we are to take account of relevant consequences. Therefore, the chances of overlooking relevant consequences are minimized when we formulate a problem in terms of approaching one or more ideals.”

—  Russell L. Ackoff

As cited in: Problem Solving & Goal Setting blog, 24 October 2010.
1970s, The Art of Problem Solving, 1978

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Russell L. Ackoff 70
Scientist 1919–2009

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