“To succeed at reengineering, you have to be a missionary, a motivator, and a leg breaker.”
Michael Hammer in: Fortune, August 1993. Quoted in: QFINANCE: The Ultimate Resource, 4th edition. Bloomsbury Publishing - 2013.
Michael Martin Hammer was an American engineer, management author, and a former professor of computer science at the Massachusetts Institute of Technology , known as one of the founders of the management theory of Business process reengineering . Wikipedia
“To succeed at reengineering, you have to be a missionary, a motivator, and a leg breaker.”
Michael Hammer in: Fortune, August 1993. Quoted in: QFINANCE: The Ultimate Resource, 4th edition. Bloomsbury Publishing - 2013.
Source: Reengineering the Corporation, 1993, p. 2
Source: Reengineering the Corporation, 1993, p. 35
Book abstract.
Beyond reengineering, 1990
Source: "Reengineering work: don't automate, obliterate," 1990, p. 105
"Reengineering work: don't automate, obliterate," 1990
Source: Reengineering the Corporation, 1993, p. 30; cited in: Huey B. Long (1995), New Dimensions in Self-Directed Learning, p. 323
Source: "Reengineering work: don't automate, obliterate," 1990, p. 104
“Automating a mess yields an automated mess”
Reengineering the Corporation, 1993
Context: The genesis of reengineering lies in a phrase one of us coined in the late 1980s: “Automating a mess yields an automated mess.” Unless an organization reconceptualized its operations, overlaying new technology on these operations accomplished little.
Source: Beyond reengineering, 1990, p. i. Preface
Source: Reengineering the Corporation, 1993, p. 132
Source: Reengineering the Corporation, 1993, p. 200