Marshall E. Dimock: Organ

“Administration is both social engineering and applied psychology. It is apparatus and mechanics, incentives and human nature. Let no one think it is merely the former. Nowhere is the need for psychology greater than in the organization, direction, and inspiration of men working in large groups. Outstanding administrative results are produced by spirit, morale, atmosphere; these, in turn, are the product of psychological mainsprings and invigorating incentives. As Benjamin Lippincott has recognized, both governmental and business administration resolve fundamentally into the role played by effective incentives.”

Marshall E. Dimock

Source: "The Study of Administration." 1937, p. 30

Men , Business , Nature , Thinking

“Organization is the arrangement of personnel for facilitating the accomplishment of some agreed purpose through the allocation of functions and responsibilities. It is the relating of efforts and capacities of individuals and groups engaged upon a common task in such a way as to secure the desired objective with the least friction and the most satisfaction to those for whom the task is done and those engaged in the enterprise.”

Marshall E. Dimock

John M. Gaus, Leonard Dupee White, and Marshall E. Dimock. "A theory of organization in public administration." The Frontiers of Public Administration (1936): 66.; Bold text cited in Philip Selznick (1948, 25)

Way , Effort

“The opposition of some executives to formalized organizational analysis stems in part from a reaction against the too zealous advocacy of organization as the universal panacea of all management ills. These executives correctly understand that organization is not the whole of management any more than personnel or budgeting or public relation. Organization analysis, therefore, is not properly the periodic pursuit of the expert; rather, it is the continuous responsibility of the executive. His clue is found in mal-functionings; not in the blind following of preconceived stereotypes.”

Marshall E. Dimock

Source: The Executive in Action, 1945, p. 53-4, as cited in Albert Lepawsky (1949), Administration, p. 406

Understanding , Universe , Parting

“The executive in every walk of life, whether he knows it or not, directs social forces and determines the destiny of countless people, not only those who work in his immediate organization but among the larger public as well. He should comprehend this and recognize his responsibility. The role of statesman is thrust upon him by the nature and demands of the position he occupies. To fulfill it he mnst be a philosopher. But he cannot be a successful philosopher unless he understands the inherent life of institutions, the reasons why people in institutional situations behave as they do. This knowledge is the philosophy and technique of management.”

Marshall E. Dimock

Source: The Executive in Action, 1945, p. 1, as cited in Albert Lepawsky (1949), Administration, p. 418-9

Life , People , Understanding , Nature

“The wise executive never looks upon organizational lines as being settled once and for all. He knows that a vital organization must keep growing and changing with the result that its structure must remain malleable. Get the best organization structure you can devise, but do not be afraid to change it for good reason: This seems to be the sound rule. On the other hand, beware of needless change, which will only result in upsetting and frustrating your employees until they become uncertain as to what their lines of authority actually are.”

Marshall E. Dimock

Source: The Executive in Action, 1945, p. 168; as cited in Albert Lepawsky (1949), Administration, p. 408

Change

“Administration is generic. It is a social science concept which applies to all organized group activity. Administration arises whenever organization occurs. There are common problems and processes in the household, the school, the church, the business corporation, and the vast modern state. After deciding upon objectives, means must be devised for carrying out the program. This latter process is administration. Anyone who is responsible for directing the work of others thereby becomes an administrator”

Marshall E. Dimock

Source: "The Study of Administration." 1937, p. 29

School , Business , Problem , Science

“In some organizations where staff assistance is overemphasized, from the standpoint of both the influence and the number of staff officials, the chief executive is likely to be cut off from his department heads. An executive should never lose sight of the fact that his closest contacts must be with the heads of the operating departments, and that it is upon them more than any others that the success of the program depends. If he permits himself to become cloistered because of the more favored position of the staff officials, the morale and driving force of the program will be impaired.”

Marshall E. Dimock

Source: "The Meshing of Line and Staff", 1945, pp. 102-104, as cited in Albert Lepawsky (1949), Administration, p. 306-7

Success , Dependency