“Another simple rule is, when you are verbally assaulted, do not counterattack. Instead, disarm your counterpart by asking a calibrated question.”

Last update Sept. 2, 2022. History

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Do you have more details about the quote "Another simple rule is, when you are verbally assaulted, do not counterattack. Instead, disarm your counterpart by aski…" by Chris Voss?
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Chris Voss 7
former FBI Agent & CEO of The Black Swan Group 1942

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