“Another simple rule is, when you are verbally assaulted, do not counterattack. Instead, disarm your counterpart by asking a calibrated question.”Chris Voss book Never Split the Difference: Negotiating As If Your Life Depended On It
“Conflict brings out truth, creativity, and resolution.”Chris Voss book Never Split the Difference: Negotiating As If Your Life Depended On It
“The beauty of empathy is that it doesn’t demand that you agree with the other person’s ideas.”Chris Voss book Never Split the Difference: Negotiating As If Your Life Depended On It
“If you approach a negotiation thinking the other guy thinks like you, you are wrong. That's not empathy, that's a projection.”Chris Voss book Never Split the Difference: Negotiating As If Your Life Depended On It
“The fastest and most efficient means of establishing a quick working relationship is to acknowledge the negative and diffuse it.”Chris Voss book Never Split the Difference: Negotiating As If Your Life Depended On It
“Hope is not a strategy.”Chris Voss book Never Split the Difference: Negotiating As If Your Life Depended On It
“Negotiation is not an act of battle; it’s a process of discovery. The goal is to uncover as much information as possible.”Chris Voss book Never Split the Difference: Negotiating As If Your Life Depended On It
