“Positive thinking is how you think about a problem. Enthusiasm is how you feel about a problem. The two together determine what you do about the problem.”

“The problem of quality management is not what people don't know about it. The problem is what the think they do know.”

“If people don't think they have the power to solve their problems, they won't even think about how to solve them.”

“I believe that thinking about the problem … is your problem.”

“I am extremely angry, and I have no problems with saying that. You know, there comes a time when it’s all right to be angry. That’s how I feel. And I’m sure that the people that you see, no matter what you think about what they’re doing, and no matter how we would not like to see that kind of violence, you can understand the anger.”

“The problem isn't how you feel, it's that you don't feel SAFE to feel how you feel.”

“If I had an hour to solve a problem I'd spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.”

“In some situations however, when you are deeply with your problem, you feel at home anywhere just thinking about your problem. Some of my best work was done in hotels, on the train, and there's no rule. More important when you think is what goes on inside rather outside. […] The best thoughts can be nearly everywhere.”

“Certainly one thing that I've learned is that it is important to pick a problem based on how much you care about it.”

“When I think about it, the mission was not a highly dangerous affair. You could do something about it if there was a problem. But, looking back, I’d say we were pretty lucky.”