“It is procedure that governs the routine internal and external relationships - between one individual and another; between one organizational unit and another; between one process and another; between one skill or technique and another; between one function and another; between one place and another; between the organization and the public; and between all combinations and permutations of these. It is by means of procedure that the day-to-day work of government is done-mail sorted, routed and delivered; deeds recorded; accounts audited; cases prosecuted; protests heard; food inspected; budgets reviewed; tax returns verified; data collected; supplies purchased; property assessed; inquiries answered; orders issued; investigations made; and so forth endlessly.”

—  Dwight Waldo

Source: "Government by Procedure", 1946, p. 381-82; As cited in: Albert Lepawsky (1949), Administration, p. 595

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Dwight Waldo 13
American political scientist 1913–2000

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