“Soft systems viewpoints are those held by behavioural, management, social anthropology, social psychology and other science students concerned with observing the living world, and in particular the human world. Human activity systems (HASs) are messy, in that they do not exhibit a clear need or purpose - if they can be said to exhibit purpose at all. Indeed, so complex is the real world of people that the idea of driving towards optimal solutions may be a non-starter - perhaps we should see if we can simply understand and concern ourselves with improving the situation.”

— Derek Hitchins

Source: Putting systems to work (1992), p. 7; as cited in: Stuart Anderson (2006)

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Derek Hitchins 14

British systems engineer 1935

John Gall (1925–2014) American physician

Source: General systemantics, an essay on how systems work, and especially how they fail..., 1975, p. 33 cited in: Stanley A. Clayes, David Gelvin Spencer, Martin S. Stanford (1979) Contexts for composition. p. 94

“The purpose of anthropology is to make the world safe for human differences.”

Ruth Benedict (1887–1948) American anthropologist and folklorologist

“The student of social psychology … is concerned not so much with the panaceas that may be proposed for the solution of the economic problems, but is interested rather in the possibility that under any economic system a maximum number of people should be able to grow from infantile tribal ways to self-directing maturity.”

Everett Dean Martin (1880–1941)

Source: The Conflict of the Individual and the Mass in the Modern World (1932), p. 5

“Human beings do not live in the objective world alone, nor alone in the world of social activity as ordinarily understood, but are very much at the mercy of the particular language which has become the medium of expression for their society.”

Edward Sapir (1884–1939) American linguist and anthropologist

The Status Of Linguistics As A Science (1929), p. 69 
Context: Human beings do not live in the objective world alone, nor alone in the world of social activity as ordinarily understood, but are very much at the mercy of the particular language which has become the medium of expression for their society. It is quite an illusion to imagine that one adjusts to reality essentially without the use of language and that language is merely an incidental means of solving specific problems of communication or reflection. The fact of the matter is that the "real world" is to a large extent unconsciously built upon the language habits of the group. No two languages are ever sufficiently similar to be considered as representing the same social reality. The worlds in which different societies live are distinct worlds, not merely the same world with different labels attached … We see and hear and otherwise experience very largely as we do because the language habits of our community predispose certain choices of interpretation.

“The Social System School: Closely related to the human behavior school and often confused or intertwined with it is one which might be labeled the social system school. This includes those researchers who look upon management as a social system, that is, a system of cultural interrelationships. Sometimes, as in the case of March and Simon, the system is limited to formal organizations, using the term "organization" as equivalent to enterprise, rather than the authority-activity concept used most often in management. In other cases, the approach is not to distinguish the formal organization, but rather to encompass any kind of system of human relationships.”

Harold Koontz (1909–1984)

Source: "The Management Theory Jungle," 1961, p. 179

“Hard systems viewpoints are basically those held by designers and engineers who are trying to create systems to meet an understood need in an effective and economic manner. Those in the soft camp caricature the approach as head-down, concerned with optimization, obsessed with quantitative metrics and highly pragmatic. So much so, in fact, that the term system thinking has been purloined by the soft camp as though they alone thought! The soft camp use the term engineer’s philosophy, not too endearingly, to describe the hard approach, in which the requirement is stated by a customer and the engineer satisfies the requirement without question.”

Derek Hitchins (1935) British systems engineer

Source: Putting systems to work (1992), p. 6; as cited in: Stuart Anderson (2006) "Heterogeneous Modelling of Evolution for Socio-technical Systems"

“The social system is, thus, a very complex entity. As an organization of human interests, activities and commitments, it must be viewed as a system and in functional perspective. This is the key to its lines of organization, its modes of differentiation, and its integration. Such a system may be considered as both structure and process, in different aspects and for different scientific purposes. Structurally, we have suggested that there is a double basis for systematizing differentiation and variation : that internal to the primary social system itself and that involved in its relations to its primary environments, as analyzed with reference to the general system of action. Processually, the categories of analysis must follow from and integrate with those of structure. I suggest that, given the central position language as definitive of human society, the more differentiated and specialized symbolic media of interchange constitute the master scheme for the systematic analysis of social system processes.”

Talcott Parsons (1902–1979) American sociologist

Talcott Parsons (1968) "Systems Analysis: Social Systems" in: David L. Sills ed. International Encyclopedia of the Social Sciences. p. 472

“We want to replace proprietary software, with its unjust social system with Free Software and its ethical social system. And so we develop free replacements for proprietary software, and other free programs whenever we get an idea, so that the world can live in freedom. The part that uses computers, at least, in that one area of life. Because winning and maintaining freedom in general is a much bigger, much broader and harder activity, but this is one part of it.”

Richard Stallman (1953) American software freedom activist, short story writer and computer programmer, founder of the GNU project

2000s, What is free software? (2006)

“The true line is not between “hard” natural science and “soft” social sciences, but between precise science limited to highly abstract and simple phenomena in the laboratory and inexact science and technology dealing with complex problems in the real world.”

Herbert A. Simon (1916–2001) American political scientist, economist, sociologist, and psychologist

Source: 1980s and later, Models of my life, 1991, p. 302.

“The classification of a system as complex or simple will depend upon the observer of the system and upon the purpose he has for considering the system.”

Mike Jackson (1951) systems scientist

As cited in: Joseph E. Kasser (2010) " Seven systems engineering myths and the corresponding realities http://www.synergio.nl/media/59286/7_myths_of_se.pdf"
Towards a System of Systems Methodologies (1984)

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