“There is a world of difference, psychologically speaking, between the passive observation that Things Don't Work Out Very Well, and the active, penetrating insight that. Complex Systems Exhibit Unexpected Behavior.”

—  John Gall

Source: General systemantics, an essay on how systems work, and especially how they fail..., 1975, p. 33 cited in: Stanley A. Clayes, David Gelvin Spencer, Martin S. Stanford (1979) Contexts for composition. p. 94

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John Gall13
American physician 1925–2014

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