“Anyone could snap anywhere; anyone's a suspect. And that means that employees go out of their way to make sure they're not perceived as being potentially dangerous, no matter how cruelly they are treated… even the slightest hint of disgruntlement could be grounds for a visit from police, a forced psychological examination, and a destroyed career.”

— Mark Ames

Part IV: Wage Rage, page 120.
Going Postal: Rage, Murder, and Rebellion, From Reagan's Workplaces to Clinton's Columbine and Beyond (2005)

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Mark Ames 29

American writer and journalist 1965

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Mark Ames 29

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