“Serious accidents are frequently blamed on "human error." Yet careful analysis of such situations shows that the design or installation of the equipment has contributed significantly to the problems. The design team or installers did not pay sufficient attention to the needs of those who would be using the equipment, so confusion or error was almost unavoidable.”

— Donald A. Norman , book The Design of Everyday Things

Introduction to the 2002 Edition, p. ix.
The Design of Everyday Things (1988, 2002)

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Donald A. Norman 29

American academic 1935

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Donald A. Norman 29

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