“When you have trouble with things—whether it's figuring out whether to push or pull a door or the arbitrary vagaries of the modern computer and electronics industries—it's not your fault. Don't blame yourself: blame the designer.”

—  Donald A. Norman , book The Design of Everyday Things

Introduction to the 2002 Edition, p. x.
The Design of Everyday Things (1988, 2002)

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Donald A. Norman 29
American academic 1935

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