“Good design is also an act of communication between the designer and the user, except that all the communication has to come about by the appearance of the device itself. The device must explain itself.”

— Donald A. Norman , book The Design of Everyday Things

Introduction to the 2002 Edition, p. xi.
The Design of Everyday Things (1988, 2002)

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Donald A. Norman 29

American academic 1935

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“Thou poisonest the fair design
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The Dark Angel (1895)
Context: p>The ardour of red flame is thine,
And thine the steely soul of ice:
Thou poisonest the fair design
Of nature, with unfair device.Apples of ashes, golden bright;
Waters of bitterness, how sweet!
O banquet of a foul delight,
Prepared by thee, dark Paraclete!</p