William Edwards Deming cytaty

William Edwards Deming Fotografia
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William Edwards Deming

Data urodzenia: 14. Październik 1900
Data zgonu: 20. Grudzień 1993

William Edwards Deming – amerykański statystyk.

Cytaty William Edwards Deming

To tłumaczenie czeka na recenzję. Czy to jest poprawne?

„Bogu ufamy. Wszyscy inni muszą pokazać dane.“

—  William Edwards Deming

„Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.“

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—  W. Edwards Deming

The New Economics for Industry, Government, Education (1993)

„Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.“

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—  W. Edwards Deming

Źródło: Out Of The Crisis (1982), p. 23 (Point 5 from the "Condensation of the 14 Points for Management" presented in Chapter 2)

„In Europe and in America, people are now more interested in the cost of quality and in systems of quality-audit. But in Japan, we are keeping very strong interest to improve quality by use of methods which you started…. when we improve quality we also improve productivity, just as you told us in 1950 would happen.“

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—  W. Edwards Deming

Źródło: Out Of The Crisis (1982), p. 2

„The worker is not the problem. The problem is at the top! Management!“

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—  W. Edwards Deming

Cultural Transformation Study Guide http://forecast.umkc.edu/ftppub/ba541/DEMINGLIBRARY/DLVol24-25.PDF Accessed December 19, 2006

„Management’s job. It is management’s job to direct the efforts of all components toward the aim of the system. The first step is clarification: everyone in the organization must understand the aim of the system, and how to direct his efforts toward it. Everyone must understand the damage and loss to the whole organization from a team that seeks to become a selfish, independent, profit centre.“

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—  W. Edwards Deming

The New Economics for Industry, Government, Education (1993)

„The various segments of the system of profound knowledge proposed here cannot be separated. They interact with each other. Thus, knowledge of psychology is incomplete without knowledge of variation.“

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—  W. Edwards Deming

The New Economics for Industry, Government, Education (1993)

„To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge - knowledge for leadership of transformation.“

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—  W. Edwards Deming

The New Economics for Industry, Government, Education (1993)

„They realized that the gains that you get by statistical methods are gains that you get without new machinery, without new people. Anybody can produce quality if he lowers his production rate. That is not what I am talking about. Statistical thinking and statistical methods are to Japanese production workers, foremen, and all the way through the company, a second language. In statistical control you have a reproducible product hour after hour, day after day. And see how comforting that is to management, they now know what they can produce, they know what their costs are going to be.“

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—  W. Edwards Deming

If Japan Can...Why Can't We? (1980)

„Defects are not free. Somebody makes them, and gets paid for making them.“

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—  W. Edwards Deming

Źródło: Out Of The Crisis (1982), p. 11

„Blame the process, not the people.“

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—  W. Edwards Deming

Deming Seminar, Alexandria, Virginia, 19-22 January 1992 http://ltojconsulting.com/wp-content/uploads/2014/01/Deming-quotes.pdf

„That's all window dressing. That's not fundamental. That's not getting at change and the transformation that must take place. Sure we have to solve problems. Certainly stamp out the fire. Stamp out the fire and get nowhere. Stamp out the fires puts us back to where we were in the first place. Taking action on the basis of results without theory of knowledge, without theory of variation, without knowledge about a system. Anything goes wrong, do something about it, overreacting; acting without knowledge, the effect is to make things worse. With the best of intentions and best efforts, managing by results is, in effect, exactly the same, as Dr. Myron Tribus put it, while driving your automobile, keeping your eye on the rear view mirror, what would happen? And that's what management by results is, keeping your eye on results.“

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—  W. Edwards Deming

The Deming of America, Documentary broadcast on the PBS network (1991)

„Learning is not compulsory; it's voluntary. Improvement is not compulsory; it's voluntary. But to survive, we must learn.“

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—  W. Edwards Deming

Deming: The Way We Knew Him http://books.google.com/books?id=VKBz5RW5yFcC&pg=PA125&dq=%22learning+is+not+compulsory%22+%22+survival%22&hl=en&sa=X&ei=fcqtUtH0BYbioATs44HQAw&ved=0CEwQ6AEwBjgy#v=onepage&q=%22learning%20is%20not%20compulsory%22%20%22%20survival%22&f=false (1995)
This quote is often cited as “Learning is not compulsory... neither is survival.”

„What is a system? A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without an aim, there is no system. The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.“

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—  W. Edwards Deming

We are of course talking here about a man-made system.
The New Economics for Industry, Government, Education (1993)

„Uncontrolled variation is the enemy of quality.“

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—  W. Edwards Deming

Attributed to Edward Deming (1980) in: Chang W. Kang, Paul H. Kvam (2012) Basic Statistical Tools for Improving Quality. p. 19

„Why waste knowledge?… No company can afford to waste knowledge. Failure of management to breakdown barriers between activities… is one way to waste knowledge. People that are not working together are not contributing their best to the company. People as they work together, feeling secure in the job reinforce their knowledge and efforts. Their combined output, when they are working together, is more than the sum of their separate“

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—  W. Edwards Deming

Źródło: Quality, Productivity and Competitive Position, (1982), p. 352–353

„Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.“

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—  W. Edwards Deming

The New Economics for Industry, Government, Education (1993)

„Quality comes not from inspection, but from improvement of the production process.“

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—  W. Edwards Deming

Źródło: Out Of The Crisis (1982), p. 29

„Loss of market begets unemployment. Emphasis has been on short-term profit, to the undernourishment of plans that might generate new product and service that would keep the company alive and provide jobs and more jobs. It is no longer socially acceptable performance to lose market and to dump hourly workers on to the heap of unemployed.
The basic sickness of American industry and resulting unemployment is failure of top management to manage. Loss of market, and unemployment, are not foreordained. They are not inevitable. They are not acceptable. The day is past when people in management need not know anything about management by which I mean to include problems of production, supervision, training.“

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—  W. Edwards Deming

Źródło: Quality, Productivity and Competitive Position, (1982), p. i; Preface

„What is the variation trying to tell us about a process, about the people in the process?“

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—  W. Edwards Deming

The New Economics for Industry, Government, Education (1993)

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