“When a device as simple as a door has to come with an instruction manual—even a one-word manual—then it is a failure, poorly designed.”

—  Donald A. Norman , book The Design of Everyday Things

Source: The Design of Everyday Things (1988, 2002), Ch. 4, p. 87; regarding doors labeled "Push" and "Pull".

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Donald A. Norman photo
Donald A. Norman 29
American academic 1935

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