“The leadership and other processes of the organization must be such as to ensure a maximum probability that in all interactions and all interactions and all relationships with the organization each member will, in the light of his background, values, and expectations, view the experience as supportive and one which builds and maintains his sense of personal worth and importance.”

— Rensis Likert

Source: New patterns of management, (1961), p. 103

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Rensis Likert 16

American statistician 1903–1981

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