Source: Experiments in industrial organization (1912), p. 16; Cited in: Chris Smith, John Child, Michael Rowlinson. Reshaping Work: The Cadbury Experience. Cambridge University Press, 1990. p. 64
“Habituation to bargaining and to the competitive principles of business necessarily brings it about that pecuniary standards of efficiency invade (contaminate) the sense of workmanship; so that work, workmen, equipment and products come to be rated on a scale of money values, which has only a circuitous and often only a putative relation to their workmanlike efficiency or their serviceability. Those occupations and those aptitudes that yield good returns in terms of price are reputed valuable and commendable, — the accepted test of success, and even of serviceability, being the gains acquired. Workmanship comes to be confused with salesmanship, until tact, effrontery and prevarication have come to serve as a standard of efficiency, and unearned gain is accepted as the measure of productiveness.”
Source: The Instinct of Workmanship and the State of the Industrial Arts, 1914, p. 349
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