Philip B. Crosby: Quality

Philip B. Crosby was Quality guru. Explore interesting quotes on quality.
Philip B. Crosby: 22   quotes 0   likes

“Improving quality requires a culture change, not just a new diet.”

Philip B. Crosby (1989), Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby, p. 47

“Management has to get right in there and be active when it comes to quality.”

Source: Quality Is Free, 1977, p. 14

“Quality is conformance to requirements - nothing more, nothing less.”

Philip B. Crosby (1979), as cited in: Colin Morgan and Stephen ‎Murgatroyd (1994), Total Quality Management In The Public Sector.