Source: Quality Is Free, 1977, p. 22
Philip B. Crosby: Quality
Philip B. Crosby was Quality guru. Explore interesting quotes on quality.Source: Quality Is Free, 1977, p. 14-15
Source: Quality Is Free, 1977, p. 13
“Improving quality requires a culture change, not just a new diet.”
Philip B. Crosby (1989), Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby, p. 47
“Management has to get right in there and be active when it comes to quality.”
Source: Quality Is Free, 1977, p. 14
“Quality is conformance to requirements - nothing more, nothing less.”
Philip B. Crosby (1979), as cited in: Colin Morgan and Stephen Murgatroyd (1994), Total Quality Management In The Public Sector.
Quality Is Free, 1977