Philip B. Crosby: Manager

Philip B. Crosby was Quality guru. Explore interesting quotes on manager.
Philip B. Crosby: 22   quotes 0   likes

“Quality management is a systematic way of guaranteeing that organized activities happen the way they are planned.”

Philip B. Crosby

Source: Quality Is Free, 1977, p. 22

Way

“Most managers are so concerned with today, and with getting our own real and imagined problems settled, that we are incapable of planning corrective or positive actions more than a week or so ahead.”

Philip B. Crosby

Cited in: Joseph C. Fields. Total Quality for Schools: A Suggestion for American Education. 1993, p. 47
Quality Is Free, 1977

Imagination , Problem

“The problem of quality management is not what people don't know about it. The problem is what the think they do know.”

Philip B. Crosby

Source: Quality Is Free, 1977, p. 13

People , Problem , Thinking

“Management has to get right in there and be active when it comes to quality.”

Philip B. Crosby

Source: Quality Is Free, 1977, p. 14