Lyndall Urwick: Industrialization

“Before Mary Follett, industrial groups had seldom been the subject of study of political or social scientists. It was her special merit to turn from the traditional subjects of study - the state or the community as a whole - progressively to concentrate on the study of industry… Her approach was to analyse the nature of the consent on which any democratic group is based by examining the psychological factors underlying it. This consent, she suggested, is not static but a continuous process, generating new and living group ideas through the interpenetration of individual ideas.”

Lyndall Urwick

Source: 1950s, The pattern of management, 1956, p. 132-133, as cited in: John Sheldrake (2003), Management Theory, p. 74

Communication , Idea , Nature , Study

“Scientific Management is not a new "system," something "invented" by a man called F. W. Taylor, a passing novelty." It is something much deeper, an attitude towards the control of human systems of co-operation of all kinds rendered essential by the immense accretion of power over material things ushered in by the industrial revolution…
What Taylor did was not to invent something quite new, but to synthesise and present as a reasonably coherent whole ideas which had been germinating and gathering force in Great Britain and the United States throughout the nineteenth century. He gave to a disconnected series of initiatives and experiments a philosophy and a title; complete unity was not within his scope… It was left to others to extend his philosophy to other functions and especially to Henri Fayol, a Frenchman, to develop logical principles for the administration of a large-scale undertaking as a whole.
It detracts nothing from Taylor's greatness to see him thus as a man who focussed his thought of the preceding age, carried that thought forward with a group of friends and colleagues whose united contribution was so outstanding as to constitute a "golden age" of management in the United States and laid the intellectual foundations on which all subsequent work in Great Britain and many other countries has been based. But it is impossible to understand Taylor's achievement or the significance of Scientific Management for our society, unless his individual work is seen against the background of this larger whole of which it is only a part.”

Lyndall Urwick

Vol I. p. 16-17; as cited in: Harry Arthur Hopf. Historical perspectives in management https://catalog.hathitrust.org/Record/009425985. Ossining, N.Y., 1947. p. 4-5
1940s, The Making Of Scientific Management, 1945

Age , Idea , Understanding , Parting

“If they (the ASME) had not been (aware of human problems involved) — and Taylor either failed to encounter, or to recognize the significance of, the early work in industrial psychology contributed by Walter Dill Scott, Hugo Munsterberg, and others — there was the amazing fact that one of them, Frank Bunker Gilbreth, happened to fall in love with a girl who was a psychologist by education, a teacher by profession, and a mother by vocation. I know of no occurrence in the whole history of human thought more worthy of the epithet "providential" than that fact. Here were three engineers — Taylor, Gantt, and Gilbreth — struggling to realize the wider implications of their technique, in travail with a "mental revolution," their great danger that they might not appreciate the difference between applying scientific thinking to material things and to human beings, and one of them married Lillian Moller, a woman who by training, by instinct, and by experience was deeply aware of human beings, the perfect mental complement in the work to which they had set their hands.”

Lyndall Urwick

Cited in: Harold F. Smiddy and Lionel Naum. " Evolution of a "Science of Managing" in America https://archive.org/details/selectedreadings00shul," in: Selected readings in management, Fremont A. Shull (edd), 1957. p. 16-17
1950s, "Management's Debt to the Engineers", 1952

Love , Education , History , Girl

“An attempt will also be made to fill in some of the gaps in the first volume. The thirteen men and women herein described are by no means all and not necessarily the most distinguished of those who have contributed to the movement. It seems to have a special attraction for two types of mind—the employer or technician who finds in the direction of industrial work a responsibility to his fellows which outweighs in interest the commercial or technical aspect of his task, and the scientist specialising in some particular field, who is not satisfied to remain purely a specialist, but feels that the intellectual methods and the integrity of the genuine research worker have a wider contribution to make in the crisis which faces our civilisation.”

Lyndall Urwick

Vol II, p. 18; as cited in: Hopf (1947).
1940s, The Making Of Scientific Management, 1945

Women , Men , Feeling

“In 1931, under the title "Onward Industry," Messrs. James D. Mooney and Alan C. Reiley published a full-length book examining the comparative principles of organization as displayed historically in governmental, ecclesiastical, military and business structures… Their book constitutes the first serious attempt to deal with the subject comparatively and synoptically.”

Lyndall Urwick

Source: 1930s, "Organization as a Technical Problem," 1937, p. 49; The general outline of their concepts have been summarized in one figure or table.

Books , Business

“It is this detachment, this use of comparison, his faith in the possibility of applying scientific processes of thought to the organisation of industry, which constitute Babbage's unique contribution to the advancement of management. More than half a century before Taylor was to illuminate the same point, with far greater effect because he was a practising engineer, Babbage had stumbled on the underlying truth that there are general principles applicable to the manufacture of products by machinery, and that it is an understanding of these principles rather than the technical knowledge of how to make a particular article which is of the first importance.”

Lyndall Urwick

Vol II. p. 23 as cited in: Hopf (1947).
1940s, The Making Of Scientific Management, 1945

Truth , Faith , Understanding , Knowledge