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“Civil services exist to serve, not to rule. Neutrality, efficiency, and compassion are their defining virtues. Administration gains legitimacy when it functions as a bridge between state and citizen.”

Last update Sept. 26, 2026. History

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“We are committed to bridge the gap between the city and the village.
We are committed to bridge the gap between capital and the labour.
We are committed to bridge the gap between the citizen and the administration.
We are committed to bridge the gap between the centre and the states.
We are committed to bridge the gap between Linguistic, religious and caste groups.”

Atal Bihari Vajpayee (1924–2018) 10th Prime Minister of India

New Delhi, 15-17 April 1983
Quotes from ataljee.org

“Alexander Hamilton spoke the language of legitimacy when, as Publius, he noted in Federalist 27 the connection between sound Public Administration and widespread popular support”

John Rohr (1934–2011) American political scientist

Source: To run a constitution, 1986, p. x

““ASAN service” brought novelties into the relationship between citizens and civil servants. It gave us even more strength in the struggle against corruption. It showed that it is possible to fight corruption and win.”

Ilham Aliyev (1961) 4th President of Azerbaijan from 2003

During opening ceremony of "ASAN Kommunal" Center No 1 (28 December 2016) http://en.apa.az/azerbaijan-politics/domestic-news/ilham-aliyev-asan-service-brought-novelty-into-citizen-civil-servant-relationship.html <br class="br">Anti-corruption policy

“Many formal organizational structures arise as reflections of rationalized institutional rules. The elaboration of such rules in modern states and societies accounts in part for the expansion and increased complexity of formal organizational structures. Institutional rules function as myths which organizations incorporate, gaining legitimacy, resources, stability, and enhanced survival prospects. Organizations whose structures become isomorphic with the myths of the institutional environment-in contrast with those primarily structured by the demands of technical production and exchange-decrease internal coordination and control in order to maintain legitimacy. Structures are decoupled from each other and from ongoing activities. In place of coordination, inspection, and evaluation, a logic of confidence and good faith is employed.”

John W. Meyer (1935) Sociologist and professor at Stanford University

Meyer, John W., and Brian Rowan. " Institutionalized organizations: Formal structure as myth and ceremony http://www.sasse.se/akademiska/310/meyer%20rowan.pdf." American journal of sociology (1977): 340-363.

“Habituation to bargaining and to the competitive principles of business necessarily brings it about that pecuniary standards of efficiency invade (contaminate) the sense of workmanship; so that work, workmen, equipment and products come to be rated on a scale of money values, which has only a circuitous and often only a putative relation to their workmanlike efficiency or their serviceability. Those occupations and those aptitudes that yield good returns in terms of price are reputed valuable and commendable, — the accepted test of success, and even of serviceability, being the gains acquired. Workmanship comes to be confused with salesmanship, until tact, effrontery and prevarication have come to serve as a standard of efficiency, and unearned gain is accepted as the measure of productiveness.”

Thorstein Veblen (1857–1929) American academic

Source: The Instinct of Workmanship and the State of the Industrial Arts, 1914, p. 349

“He who is unfit to serve his fellow citizens wants to rule them.”

Ludwig von Mises book Bureaucracy

Source: Bureaucracy

“Schools serve the same social functions as prisons and mental institutions- to define, classify, control, and regulate people.”

Michel Foucault (1926–1984) French philosopher

“Powerful groups set constraints on and may even determine the actions of state authority. They constitute the society that is protected by the state; their particular concept of justice reigns. The definition and functioning of property rights tend to advance their interest and welfare. …the basic domestic function of the state is to define and protect property rights of individuals and groups. …The primary external function of the state is to protect the property rights and personal security of its members vis-à-vis the citizens and actions of other states.”

Robert Gilpin (1930–2018) Political scientist

War and Change in World Politics (1981)

“I hold to the idea that civility, understood as the willingness to engage in public discourse, is the first virtue of citizens.”

Mark Kingwell (1963) Canadian philosopher

Preface, p. viii.
The World We Want (2000)

“The Government is here to serve, but it cannot replace individual service. And shouldn't all of us who are public servants also set an example of service as private citizens?”

George H. W. Bush (1924–2018) American politician, 41st President of the United States

George Bush: "Remarks to Members of the Senior Executive Service," January 26, 1989. Online by Gerhard Peters and John T. Woolley, The American Presidency Project. http://www.presidency.ucsb.edu/ws/index.php?pid=16628&st <br class="br">Context: The Government is here to serve, but it cannot replace individual service. And shouldn't all of us who are public servants also set an example of service as private citizens? So, I want to ask all of you, and all the appointees in this administration, to do what so many of you already do: to reach out and lend a hand. Ours should be a nation characterized by conspicuous compassion, generosity that is overflowing and abundant.

“Civil services exist to serve, not to rule. Neutrality, efficiency, and compassion are their defining virtues. Administration gains legitimacy when it functions as a bridge between state and citizen.”

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