“After 9-11, I told our senior management team that this was a tremendous leadership challenge that each of us was facing and I wanted them to be courageous.”

—  Kenneth Chenault

A Principled Leader (2004)
Context: After 9-11, I told our senior management team that this was a tremendous leadership challenge that each of us was facing and I wanted them to be courageous. I wanted them to be decisive, to not shirk away from taking tough actions. I also told them to be compassionate. If the organization believed that they were not compassionate, particularly in these times, they would lose their privilege to lead. I wouldn’t be the one to take away their leadership – the organization – the people — would. Compassion can be offered without sacrificing a sense of urgency or a strong will to win. That’s one of the values I believe in very strongly, and I talk about it in the organization. I want to win the right way. I’m very competitive. I’ve got a strong will to win, but I want to win the right way. That’s my focus.<!-- ** p. 17

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Kenneth Chenault 8
American business executive 1951

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