“Procedure is not a unique feature of public administration. It is a concomitant of all organized activity, and many procedures are equally usable by private administration or public administration. Private as well as public "red tape" can be time-consuming and annoying to those affected, as anyone can testify who has tried to exchange a purchase without a sales slip or to cash a check without "proper identification.”

—  Dwight Waldo

Source: "Government by Procedure", 1946, p. 381-82; As cited in: Albert Lepawsky (1949), Administration, p. 595

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Dwight Waldo 13
American political scientist 1913–2000

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