“The outstanding feature of the social pattern with which the pre-mechanized equilibrium was associated is its emphasis on small group organisation at the coal face. [Indeed], under these conditions there is no possibility of continuous supervision, in the factory sense, from any individual external to the primary work group.”

Source: "Some Social and Psychological Consequences of the Long Wall Method of Coal-Getting", 1951, p. 7

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Eric Trist29

British scientist 1909–1993

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“The Hawthorne researchers became more and more interested in the informal employee groups which tend to form within the formal organisation of the Company, and which are not likely to be represented in the organisation chart. They became interested in the beliefs and creeds which have the effect of making each individual feel an integral part of the group and which make the group appear as a single unit, in the social codes and norms of behaviour by means of which employees automatically work together in a group without any conscious choice as to whether they will or will not co-operate. They studied the important social functions these groups perform for their members, the histories of these informal work groups, how they spontaneously appear, how they tend to perpetuate themselves, multiply, and disappear, how they are in constant jeopardy from technical change, and hence how they tend to resist innovation.
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Cited in: Lyndall Fownes Urwick, ‎Edward Franz Leopold Brech (1961), The Making of Scientific Management: The Hawthorne investigations https://archive.org/stream/makingofscientif032926mbp#page/n191/mode/2up. p. 166-167 <br class="br">Management and the worker, 1939