“The outstanding feature of the social pattern with which the pre-mechanized equilibrium was associated is its emphasis on small group organisation at the coal face. [Indeed], under these conditions there is no possibility of continuous supervision, in the factory sense, from any individual external to the primary work group.”

—  Eric Trist

Source: "Some Social and Psychological Consequences of the Long Wall Method of Coal-Getting", 1951, p. 7

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Eric Trist 29
British scientist 1909–1993

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“The Hawthorne researchers became more and more interested in the informal employee groups which tend to form within the formal organisation of the Company, and which are not likely to be represented in the organisation chart. They became interested in the beliefs and creeds which have the effect of making each individual feel an integral part of the group and which make the group appear as a single unit, in the social codes and norms of behaviour by means of which employees automatically work together in a group without any conscious choice as to whether they will or will not co-operate. They studied the important social functions these groups perform for their members, the histories of these informal work groups, how they spontaneously appear, how they tend to perpetuate themselves, multiply, and disappear, how they are in constant jeopardy from technical change, and hence how they tend to resist innovation.
In particular, they became interested in those groups whose norms and codes of behaviour are at variance with the technical and economic objectives of the Company as a whole. They examined the social conditions under which it is more likely for the employee group to separate itself out in opposition to the remainder of the groups which make up the total organisation. In such phenomena they felt that they had at last arrived at the heart of the problem of effective collaboration, and obtained a new enlightenment of the present industrial scene.”

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Cited in: Lyndall Fownes Urwick, ‎Edward Franz Leopold Brech (1961), The Making of Scientific Management: The Hawthorne investigations https://archive.org/stream/makingofscientif032926mbp#page/n191/mode/2up. p. 166-167
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“Internal regulation of the system by the group was thus rendered possible rather than the external regulation of individuals by supervisors.”

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