“People need to feel that someone cares about them; that someone is listening to their ideas. The return on investment of a ‘thank you’ is infinite because it costs nothing—but what matters most to people are time and attention.”
Don Soderquist “ The Wal-Mart Way: The Inside Story of the Success of the World's Largest Company https://books.google.com/books?id=mIxwVLXdyjQC&lpg=PR9&dq=Don%20Soderquist&pg=PR9#v=onepage&q=Don%20Soderquist&f=false, Thomas Nelson, April 2005, p. 57. <br class="br">On Listening
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