“When a client says, It's hard to say, he usually knows what's really going on but doesn't want to talk about it…. I break through that reluctance by acting as if it wasn't there. 'Well, say it anyway. This is the place to say hard-to-say-things.”

Source: Choice Theory (1997), p. 65

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William Glasser 14
American psychiatrist 1925–2013

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