“Systems thinking is a mental discipline and framework for seeing patterns and interrelationships. It is important to see organizational systems as a whole because of their complexity. Complexity can overwhelm managers, undermining confidence. When leaders can see the structures that underlie complex situations, they can facilitate improvement. But doing that requires a focus on the big picture.”

—  Richard L. Daft

Source: The Leadership Experience, 2008, p. 141.

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Richard L. Daft5
American sociologist 1964

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