“Quality is free, but no one is ever going to know it if there isn't some sort of agreed-on system of measurement. Quality has always suffered from the lack of an obvious method of measurement in spite of the fact such a method was developed by General Electric in the 1950' s as a tool for determining the need for corrective action on a specific product line.”

—  Philip B. Crosby

Quality Is Free, 1977

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Philip B. Crosby 11
Quality guru 1926–2001

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