“When a member of an organization is placed in a position with duties ill defined in their relation to other duties what happens? Naturally he attempts to make his own interpretation of those duties and, where he can, to impose this view on those about him. In this process he encounters others in similar cases, with friction and lack of coordination as the inevitable result.”
Source: The Principles of Organization, 1947, p. 29-30
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James D. Mooney 36
American businessman 1884–1957Related quotes

“It is our duty to help those who need help; but it cannot be our duty to make others happy,”
Vol. 2, Ch. 24 "Oracular Philosophy and the Revolt against Reason"
The Open Society and Its Enemies (1945)
Context: ... the attempt to make heaven on earth invariably produces hell. It leads to intolerance. It leads to religious wars, and to the saving of souls through the inquisition. And it is, I believe, based on a complete misunderstanding of our moral duties. It is our duty to help those who need help; but it cannot be our duty to make others happy, since this does not depend on us, and since it would only too often mean intruding on the privacy of those towards whom we have such amiable intentions.

The Ethics of Belief (1877), The Weight Of Authority
Context: It is hardly in human nature that a man should quite accurately gauge the limits of his own insight; but it is the duty of those who profit by his work to consider carefully where he may have been carried beyond it. If we must needs embalm his possible errors along with his solid achievements, and use his authority as an excuse for believing what he cannot have known, we make of his goodness an occasion to sin.

1900s, The Strenuous Life: Essays and Addresses (1900), The Strenuous Life
Context: We must see that there is civic honesty, civic cleanliness, civic good sense in our home administration of city, State, and nation. We must strive for honesty in office, for honesty toward the creditors of the nation and of the individual; for the widest freedom of individual initiative where possible, and for the wisest control of individual initiative where it is hostile to the welfare of the many. But because we set our own household in order we are not thereby excused from playing our part in the great affairs of the world. A man's first duty is to his own home, but he is not thereby excused from doing his duty to the State; for if he fails in this second duty it is under the penalty of ceasing to be a freeman. In the same way, while a nation's first duty is within its own borders, it is not thereby absolved from facing its duties in the world as a whole; and if it refuses to do so, it merely forfeits its right to struggle for a place among the peoples that shape the destiny of mankind.

Jones v. Merionethshire Permanent Benefit Building Society (1891), L. R. 1 C. D. [1892], p. 183.

Source: Between Man and Man (1965), p. 178 -->

On death, in an interview for the documentary Mandela (1994). Source: From Nelson Mandela By Himself: The Authorised Book of Quotations © 2010 by Nelson R. Mandela and The Nelson Mandela Foundation http://www.nelsonmandela.org/content/mini-site/selected-quotes
1990s