“And what (else} did we discover? We discovered that it was exceedingly profitable to get garbage from large parts of the town; that garbage was rich in grease and in sugar. And we took it to the reduction plant and we turned that grease into a very acceptable and delightful non-odorous product which you a little later bought in the form of soap.
Another thing, it seems to me, is a by-product of this catholic curiosity, that is the ability to loaf. You can't be an administrator, a good successful administrator, and not know how to loaf. Because if you are industrious all the time and tend to your job, there is always more work than you can possibly do in a day, and if you tend to that job all the time you will be going right on in a routine, you will become more ans more specialized, you will become more and more analytical, you will become more and more interested in what you are particularly charged with doing, and progressively less and less generalized in your outlook, less and less interested in what the other fellow is doing. And the only way you can compensate for that, of course, is to loaf, to loaf whole-heartedly whenever and wherever possible, and with whomever, because the only way that you can find out what are the questions in the minds of these people you have got to loaf with them to find out the truth about how they feel.
Now, of course, you can't loaf with all the individuals, but you have to loaf with a great many of them, and you have to know how to do it, and you know you won't like to do it unless you have a catholic curiosity, not only about things that I've been talking about, but about persons.”

Source: "What Is an Administrator?" 1936, p. 12; As cited in Albert Lepawsky (1949), Administration, p. 658

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Louis Brownlow 10
American mayor 1879–1963

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