“In its whole sweep, therefore, information work includes: science, that helps us to understand our problems; technology, that helps us to solve them; and the art of participating in each delicate interpersonal communication into which we are invited. The fusion of these three aspects of the craft creates a “triple glow” of optimal service.”
Source: Information Systems (1973), p. 330.
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Brian Campbell Vickery 84
British information theorist 1918–2009Related quotes

“We cannot solve our problems with the same thinking we used when we created them.”

Q&A with Jean-Michel Cousteau: "The Future of Water - The Challenges and Solutions" https://www.prnewswire.com/news-releases/qa-with-jean-michel-cousteau-the-future-of-water---the-challenges-and-solutions-271822971.html (August 19, 2014)

Penthouse Magazine, September, 1988
Philosophy
Source: Codependent No More: How to Stop Controlling Others and Start Caring for Yourself

“We cannot solve the problems using the same kind of thinking we used when we created them”
"Einstein's famous saying in Copenhagen", as quoted in a FBIS Daily Report https://books.google.de/books?id=DfQTAQAAMAAJ&q=%22We+cannot+solve%22: East Europe (4 April 1995), p. 45
Disputed
Source: Information Systems (1973), p. 1.
Source: Systems Engineering Tools, (1965), Systems Engineering Methods (1967), p. 70; First sentences of Ch. 3. Formulating and Structuring the System
In this text Harold Chestnut is here citing:
C. West Churchman, Russell L. Ackoff, and E. Leonard Arnoff (1957) Introduction to Operations Research. Wiley. New York, and
J. Morley English (1964) "Understanding the Engineering Design Process." The Journal of Industrial Engineering, Nov-Dec. 1964 Vol 15 (6). p. 291-296
Meta Maths!: The Quest for Omega https://books.google.com/books?id=ZACLDQAAQBAJ&pg=PA11. Vintage Books (2006). p. 11