“Customer loyalty doesn’t just happen; you have to work on it every day. It isn’t only big things; it’s a lot of the little things done over and over again. Over time, these little things demonstrate to your customers that you really do care about them and are genuinely interested in satisfying them. It is important to understand that you don’t do it only to increase sales, you do it because it’s the right thing to do.”

“It is never challenging when you only do one thing in life. It is difficult to do everything, but if you specialise in one thing, you can focus with your head bent over one single thing the whole day and you have less likelihood of getting things wrong.”

“Do things right the first time. If you don’t have time to do a job once, you certainly don’t have time to do it again.”

“In this world, there are things you can only do alone, and things you can only do with somebody else. It's important to combine the two in just the right amount.”

“You know… you keep doing the same things and you keep getting the same result over and over again.”

“There are things that have to be done and you do them and you never talk about them. You don't try to justify them. They can't be justified. You just do them. Then you forget it.”

“If you don’t have time to do it right, when will you have time to do it over?”

“Myron reflected that there are so many people in the world who are eager to do for you things that you do not wish done, provided only that you will do for them things that you don't wish to do.”

“One of the cruelest things you can do to another person is pretend you care about them more than you really do.”

“Do you, do you like dreaming of things
so impossible or only the practical
or ever the wild or waiting through all your bad bad days
just to end them with
someone you care about
and do you like making out
and long drives and brown eyes
and guys that just
don't quite fit in”