“In the phrase, "quality control" the word control represents a management tool with four steps:
a. Setting quality standards.
b. Appraising conformance to these standards.
c. Acting when the standards are exceeded.
d. Planning for improvements in the standards.”
Source: Quality Control: Principles, Practice, and Administration. 1951, p. 1
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Armand V. Feigenbaum 8
American businessman 1922–2014Related quotes

Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy, Second Edition (ed. McGraw Hill Professional, 2012), ISBN 9780071790352

“Without standards, there can be no improvement.”

Boas (1928) in foreword to Margaret Mead (1928) Coming of Age in Samoa.

This appears not to be a Kerouac quote. It has not been found in any of Kerouac's published work.
Misattributed
Source: Quality Control: Principles, Practice, and Administration. 1951, p. 1