“Where there is no standard, there can be no improvement. For these reasons, standards are the basis for both maintenance and improvement.”

—  Masaaki Imai

Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy, Second Edition (ed. McGraw Hill Professional, 2012), ISBN 9780071790352

Last update June 3, 2021. History

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Masaaki Imai19
Japanese business theorist and consultant 1930

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