“Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating.”
Source: The Design of Everyday Things
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Donald A. Norman 29
American academic 1935Related quotes

Press Conference, September 1 1992 http://www.mark-weeks.com/chess/92fs$$.htm
1990s

About working with MIT and JPL on an Ocean Eddy Simulation Visualization tool https://web.archive.org/web/20180518011711/https://designmattersatartcenter.org/proj/seeing-the-unseen/

As quoted in Jimmy Carter (1995), Keeping faith: memoirs of a president, page 445
Attributed

Source: UML Distilled: A Brief Guide to the Standard Object Modeling, 2004, p. xxvi
Source: Computer-Aided Design: A Statement of Objectives (1960), p. 2.
Kenneth D. Mackenzie (1986), Organizational design: the organizational audit and analysis technology. p. 154

The Cultivation of Conspiracy (1998)
Context: Community in our European tradition is not the outcome of an act of authoritative foundation, nor a gift from nature or its gods, nor the result of management, planning and design, but the consequence of a conspiracy, a deliberate, mutual, somatic and gratuitous gift to each other. The prototype of that conspiracy lies in the celebration of the early Christian liturgy in which, no matter their origin, men and women, Greeks and Jews, slaves and citizens, engender a physical reality that transcends them. The shared breath, the con-spiratio are the "peace" understood as the community that arises from it.