“Conflict brings out truth, creativity, and resolution.”

— Chris Voss, book Never Split the Difference: Negotiating As If Your Life Depended On It

Last update Jan. 18, 2023. History

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Chris Voss7

former FBI Agent & CEO of The Black Swan Group 1942

Roger Smith (executive) (1925–2007) CEO

“Endless presentation of conflict may interfere with genuine issue resolution.”

Michael Crichton book State of Fear

State of Fear (2004)
Context: Endless presentation of conflict may interfere with genuine issue resolution. There is evidence that the television food-fights not only don't represent the views of most people — who are not so polarized — but may tend to make resolution of actual disputes more difficult in the real world. At the very least, they obscure the recognition that we resolve disputes every day.

“The search for the most effective conflict resolution procedure requires identification of the primary objective in resolving different kinds of disputes. This article focuses on the kind of disputes considered in the legal system and draws on the results of the authors' empirical studies to develop a general theory of procedure for attaining the objectives of "truth" and "justice" in situations of cognitive conflict, conflict of interest, and in "mixed" disputes.”

John Thibaut (1917–1986) American social psychologist

Source: "A theory of procedure." 1978, p. 541, Abstract

“The initial step in stating a theory of procedure is to recognize the fundamental dichotomy between the potential dispute resolution objectives of "truth" and "justice." This dichotomy, we suggest, is the necessary result of differences in the type of conflict involved in the dispute.”

John Thibaut (1917–1986) American social psychologist

Source: "A theory of procedure." 1978, p. 541