“Management has to get right in there and be active when it comes to quality.”
Source: Quality Is Free, 1977, p. 14
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Philip B. Crosby 11
Quality guru 1926–2001Related quotes

Cited in: Lawrence Delevingne. " Nobel winner Fama: Active management 'never' good. http://www.cnbc.com/id/102014057" at cnbc.com. 19 Sept. 2014.
Source: The evolution of management thought, 1972, p. 11-12 (in 1972 edition)
Daniel A. Wren & Arthur G. Bedeian (1972: 11-12); as cited in: Le Texier, Thibault. "The first systematized uses of the term “management” in the eighteenth and nineteenth centuries." Journal of Management History 19.2 (2013): 189-224.

In an interview with Tell Magazine, Nigeria, on the reason for his passion for the needy - "The People Come First - TB Joshua" http://www.docstoc.com/docs/10335740/The-People-Come-First---TB-Joshua (December 24 2007)
Source: Quality Control: Principles, Practice, and Administration. 1951, p. vii; Preface: lead paragraph

“Quality means doing it right when no one is looking.”

Source: Antifragile: Things That Gain From Disorder