“In the "heat of battle" whether military or corporate- kindness, like calmness, reassures followers and holds their confidence. Kindness connects you with other human beings in a bond of mutual respect. If you care for your followers and show them kindness, they will reciprocate and care for you. They will not let you down or let you fail. They will accomplish whatever you have put in front of them.”

—  Colin Powell

Source: It Worked For Me: In Life and Leadership (2012), p. 23

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Colin Powell 63
Former U.S. Secretary of State and retired four-star general 1937

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