“The personnel man should regard personal resistance as entirely normal and simply as presenting problems that he has to contend with. At the same time, he must have a clear idea of his own role and functions. He must be prepared to explain them fully when asked. He must also be prepared to take a firm initiative in cases where others take such actions as may jeopardize his role.”

—  William Foote Whyte

Source: Making Mondragón, 1965, p. 170; As cited in: Ickis (2014)

Adopted from Wikiquote. Last update June 3, 2021. History

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William Foote Whyte 17
American sociologist 1914–2000

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