“In order to survive, the organization must have an objective that appeals to its customers, so that they will make the contributions necessary to sustain it. Hence, organization objectives are constantly adapted to conform to the changing values of customers, or to secure new groups of customers in place of customers who have dropped away. The organization may also undertake special activities to induce acceptance of its objectives by customers - advertising, missionary work, and propaganda of all sorts.”

—  Herbert A. Simon, book Administrative Behavior

Source: 1940s-1950s, Administrative Behavior, 1947, p. 114.

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Herbert A. Simon photo
Herbert A. Simon58
American political scientist, economist, sociologist, and p… 1916–2001

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