“When you interrupt, you've stopped listening. People need to be heard.”
Jerry Seinfeld (1954) American comedian and actor
“When people perform an organized action sequence and are interrupted, they try to make sense of it. The longer they search, the higher the arousal, and the stronger the emotion. If the interruption slows the accomplishment of an organized sequence, people are likely to experience anger. If the interruption has accelerated accomplishment, then they are likely to experience pleasure. If people find that the interruption can be circumvented, they experience relief. If they find that the interruption has thwarted a higher level plan, then anger is likely to turn into rage, and if they find that the interruption has thwarted a minor behavioural sequence, they are likely to feel irritated.”
Source: 1980s-1990s, Sensemaking in Organizations, 1995, p. 48-49, as cited in: Magala, Slawomir J. " Book Review Essay: Karl E. Weick: Sensemaking in Organizations 1995, London: Sage. 231 pages. http://www.sagepub.com/mcdonaldizationstudy5/articles/Book%20Reviews_Articles%20PDFs/Magala.pdf," Organization studies 18.2 (1997): p. 324.
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Karl E. Weick30
Organisational psychologist 1936Related quotes
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